Behavioral Health Rep Bilingual - Sharpstown

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Baker Ripley - 6500 Rookin St., Bldg. B, Ste. 200 Houston, TX 77074

Behavioral Health Rep - Sharpstown (Job Overview)

Schedule: Monday (7:30AM-4PM) | Tuesday-Friday (8AM-4PM) | Hybrid

At Legacy Community Health, you're not just joining a team; you're joining a family committed to compassionate care and community impact. As a Behavioral Health Representative I, you'll be at the heart of our mission, supporting our on-site Behavioral Health providers and ensuring every patient receives the respectful and attentive care they deserve.

• Become an essential part of our mission-driven team focused on enhancing community health.
• Engage in meaningful work that supports patient care and broadens access to Behavioral Health services.
• Collaborate closely with a team of passionate healthcare professionals who value your input and expertise.
• Enjoy a supportive work environment that prioritizes your work-life balance and personal growth.

Key Responsibilities

• Provide essential support to Behavioral Health providers, enhancing patient access and care.
• Manage provider schedules and waitlists to optimize patient flow.
• Facilitate vital communication between providers and patients, including phone and mail correspondence.
• Coordinate language interpretation services to ensure clear communication.
• Assist new patients with registration and complete risk assessments.
• Process and follow up on Behavioral Health orders and referrals.
• Conduct vital sign checks and manage entries in the EHR system.
• Provide translation services for monolingual providers.
• Participate in mandatory meetings and complete reminder calls for upcoming appointments.
• Support Behavioral Health operations with data entry and administrative tasks.
• Assist in triaging behavioral health emergencies and perform medical tasks if qualified.
• Travel to other locations for cross-coverage as needed.

Minimum Qualifications

• BLS (CPR & AED) Certified required.
• Three to six months of related experience preferred.
• One year certificate from college or technical school preferred.
• Familiarity with Behavioral Health preferred.
• Familiarity with Microsoft Word, Outlook, and Excel.
• Good direct and telephone communication skills.
• Must be able to work in a team setting.
• Leadership ability for program management, growth, and development.
• Communication/interpersonal skills with various ethnic and socio-economic backgrounds.
• Knowledge of community agencies and resources.
• Coordinate multiple activities.
• Computer skills in Microsoft Office.
• Bilingual English and Spanish speaking required.
• Physical ability to sit, stand, walk, lift up to 25 pounds, and moderate concentration.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.