Incoming and Outbound Quality Supervisor
- Supervise and mentor a team of quality inspectors and technicians handling incoming material and outbound product inspections.
- Manage daily inspection schedules and workflow optimization to keep pace with manufacturing and shipping demands.
- Develop, implement, and update inspection standards, control plans, and standard operating procedures (SOPs) for both incoming and outbound gates.
- Oversee incoming inspections for raw materials, components, and production supplies, as well as final quality audits for finished solar modules before shipping.
- Review material and product specifications, technical drawings, certificates of conformance, and customer compliance documentation.
- Isolate and control non-conforming materials and finished products, ensuring effective containment to prevent unintended use or defective shipments.
- Track, analyze, and report supplier quality issues, material defects, and finished goods performance trends.
- Partner with suppliers, Procurement, Warehouse, Logistics, and Production to systematically resolve material and product quality issues.
- Lead supplier performance reviews and collaborative quality improvement initiatives.
- Own the NCR and MRB processes for incoming and outbound material non-conformances, chairing material review board meetings.
- Drive rigorous root cause analysis and corrective/preventive actions (CAPA) for recurring material defects or customer quality complaints.
- Verify execution and effectiveness of corrective actions taken by internal teams or external suppliers.
- Support new material qualification, engineering changes, and trial production validation.
- Ensure full compliance with ISO 9001 standards, regulatory compliance, and internal manufacturing quality systems.
- Prepare and present quality metrics related to incoming material yields, supplier scorecards, and outbound customer escape rates to the Quality Assurance Manager.
- Proven leader with a solid understanding of both incoming and outbound quality engineering in a high-volume manufacturing environment.
- Expertise in managing NCR, MRB, CAPA, and customer return processes.
- Strong technical aptitude with the ability to interpret complex engineering drawings, tolerances, and technical documentation.
- Exceptional communicator and collaborator capable of aligning suppliers, cross-functional internal departments, and external logistics/customer teams.
- Thrives under pressure and is comfortable leading a team in a fast-paced, high-output manufacturing environment.
- Bachelor’s degree in Engineering, Quality, Materials Science, Industrial Engineering, or a related technical field required.
- 5+ years of quality engineering experience in a manufacturing environment, with at least 1–2 years in a supervisory or team lead role preferred.
- Prior experience in solar, semiconductor, electronics, automotive, or advanced automated manufacturing is highly preferred.
- Deep familiarity with ISO 9001, auditing practices, and standard manufacturing quality management systems (QMS).
- Proficiency in ERP/MES and QMS software tools, as well as advanced data tracking (Microsoft Excel/Power BI) for quality metrics.
- Bilingual in Spanish is a strong plus.
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