Treasury Management Senior Support Specialist

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Join a great team and workplace! Founded in 1973, Texas First Bank is one of the fastest growing financial organizations in Southeast Texas. We are a leading independent community bank with 26 banking centers across seven counties. Our strongest asset is our employees and the dedication they bring to helping our communities and customers. We are committed to helping our employees and customers succeed and build up our local communities.

Job Summary:

Responsible for the fulfillment of four basic components of Treasury Management (TM) operational support; implementation, training, customer service and cross-selling TM services. This specialist works closely with internal and external customers to provide exceptional support, ensure needs are met, coordinate all aspects of the support process and deliver excellent customer experiences. Displays a working knowledge of all TM products/services and understands how they integrate with our customers as well as the entire Bank.

Responsibilities and Duties:

• Acts as the primary point of contact for TM customers, Bank colleges, and service partners.
• Implement and set up TM services (e.g., ACH, Business Online Banking, Lockbox, Positive Pay, Remote Deposit Capture (RDC), and Wire Transfers).
• Generate customer documents, coordinate signatures, ensure setups are appropriately approved, and activate enrollment input into the applicable TM platform/system.
• Perform all customer maintenance, ensuring all documentation is completed, scanned appropriately, and placed in the customer file folder according to procedures.
• Obtain or prepare Account Analysis Maintenance forms for setup and ensure special AA billing codes are activated. Look for accurate billing and service charge assessment.
• Daily monitor Business Online Banking enrollment forms, Bill Pay enrollments, and Positive Pay exceptions.
• Daily report of Remote Deposit Capture (RDC) processed items over $25,000.
• Maintain excel worksheet tracking records of all TM enrollments and maintenance requests.
• Process service termination requests.
• Independently and proactively handle customer issues and problems, focusing on timely/accurate resolution. Resolve problems that require escalation and be able to collaborate to resolve issues and achieve goals.
• Utilize independent judgment based on knowledge and understanding of bank functions, policies, procedures, and compliance requirements.
• Communicate effectively with all internal and external personnel.
• Recommend any process changes to improve efficiencies and enhance customer service experiences.
• Identify and promote cross-selling opportunities to support revenue growth, build relationships, and support customer needs.
• Stay current on TM policies, procedures, product knowledge, and industry advancements. Know of product updates and changes in system processes and read all documentation as needed. Strive towards learning additional functions within TM, including Corporate Card, Prepaid Card, and Merchant Services.
• Leverage knowledge to educate others regarding TM products, services, sales, techniques, and processes by becoming a valuable resource for different departments and internal customers.
• Assist with special projects and system upgrades or strategic initiatives as required.
• Other duties may be assigned

Job Skills and Requirements:

• High school diploma or equivalent.
• 5+ years of banking and Treasury Management experience.
• Ability to work well independently and within a team environment with proven ability to meet deadlines.
• Applies logic and imagination to make sense of a situation and develops a solution.
• Strong attention to detail and accuracy skills are a must.
• Communication skills – written, verbal, and interpersonal.
• Proficient in Microsoft Office suite (Excel, Outlook, OneNote, OneDrive, PowerPoint, Teams, and Word.
• The ability to travel via personal vehicle is required.
• Scheduled hours are generally Monday through Friday, 8:00 AM to 5:00 PM, with some after-hours and weekends as needed.

Salary Grade 04

EOE/Disability/Veteran