Content Developer

Company Overview

Upchurch is a rapidly growing , full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions , establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support— helping clients maximize building performance, energy efficiency, and equipment lifespan .

About the Role

Upchurch is expanding its Learning & Development capabilities through Upchurch University and building scalable, high-quality training that supports field and office employees across all business units. The Content Developer plays a key role in designing clear, engaging learning materials for technical, safety, leadership, and operations-based training. This role blends instructional design expertise with strong visual development and collaboration across construction operations.

Responsibilities

Instructional Design & Learning Development

• Design and develop interactive eLearning, microlearning, and blended learning experiences that support technical, safety, operational, and leadership training across all Upchurch business units.

• Build complete instructor-led training (ILT) packages including facilitator guides, participant guides, slide decks, structured activities, and discussion-based exercises.

• Create digital learning materials such as job aids, workflows, decision trees, knowledge checks, assessments, videos, animations, and interactive simulations.

• Convert complex construction workflows, processes, and technical concepts into clear, accessible training content using strong instructional design methodology.

• Maintain a consistent instructional style, tone, and brand presence across all learning assets within Upchurch University.

Collaboration & Content Gathering

• Partner closely with SMEs, Operations leadership, technical trainers, and Safety to gather accurate content, validate details, and understand work processes.

• Facilitate structured content-working sessions to extract technical knowledge, map processes, and clarify expectations.

• Build strong relationships across business units to ensure training materials reflect real-world field and office conditions.

Project & Process Support

• Manage multiple development projects from intake → scoping → script/storyboard → build → pilot → revision → deployment.

• Maintain documentation, version control, and organized file systems to ensure consistency and scalability of learning content.

• Establish and maintain development timelines that support broader training implementation schedules.

Quality, Testing & Continuous Improvement

• Conduct pilots, gather learner feedback, and apply improvements to refine clarity, usability, and effectiveness of training materials.

• Ensure content is accurate, up to date, and aligned with evolving field practices, safety standards, and company processes.

• Collaborate with the L&D Director to standardize content formats, templates, and best practices across Upchurch University.

Learning Technology & LMS Support

• Upload, test, and publish eLearning, ILT materials, assessments, and resources within the LMS.

• Troubleshoot issues, ensure content compatibility, and monitor engagement metrics to improve learner experience.

• Help maintain a growing digital content library organized by topic, trade, and level of learning.

Qualifications

Required

• 2–5+ years of instructional design or content development experience.

• Advanced proficiency with Articulate Storyline and Rise.

• Experience developing instructor-led training (ILT) materials.

• Strong writing, editing, and visual communication skills.

• Ability to simplify complex or technical concepts.

• Strong organization and project management abilities.

• Experience collaborating with field, operations, and technical teams.

• Ability to travel up to 10% to job sites, training sessions, and business units.

Preferred

• Construction industry experience (MEP, GC, subcontractor).

• Data center or mission-critical experience.

• Familiarity with technical trades, project management, or safety processes.

• Experience with multimedia tools (Photoshop, Illustrator, Premiere, Camtasia, motion graphics).

• Working knowledge of LMS platforms and basic content troubleshooting.

Benefits:

• Competitive salary based on experience.

• Health, dental, and vision insurance.

• Paid time off and holiday pay.

• Opportunities for professional development and certification assistance.

Equal Employment Opportunity:

Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.