Restaurant Kitchen Team Member

I. Executive Summary

The mission of a Culinary Professional is to maintain a very high standard in all areas of kitchen operations and food safety to ensure every guest receives a consistent food experience of excellence with regards to food quality, presentation and speed of service. As a member of the kitchen team, training may include any of the back-of-house areas including food prep, assembly and cooking including produce, raw, cold & hot breakfast/lunch/dinner products, desserts and beverages. Cleaning & maintenance, truck and inventory, storage and waste disposal areas, as well as boxed meals, catering orders and deliveries, may also be responsibilities of a kitchen team member. All areas of the kitchen will implement LEAN and other required systems & checks for Food Safety, Food Quality, Food Cost and Productivity. All Culinary Professionals are expected to work along with their team and the entire store with a collaborative spirit to strive for excellent performance in all areas.

  II. Role & Responsibilities

• Effectively assembles orders 
• Follows standards for proper presentation of orders
• Ensures accuracy of orders
• Provides a sense of urgency 
• Proper food quality and monitoring (eRQA, Steritech Reports, Safe Daily Critical and ROA)
• Upholds organizational standards to increase proficiency 
• Monitoring/preventing waste by following proper tracking
• Communicates effectively with the front counter and drive-thru team about wait times and when to park cars

III. Key Measurables

• Quarterly QIV Score = 94+
• Food Safety Score = <3; No SAFE High Risk Findings
• CEM Scores at or above current goals (OSAT > 80%)
• IPO < 1%; Net Profit > 14%

IV. Schedule Details

We offer flexible scheduling with shifts of all lengths (up to 9 hours) including 5:30AM – 2PM, 11AM – 8PM and 2PM -10:45PM. We also offer part time! 

V. Direct Reports

All Culinary Professionals will report directly to Culinary Team Leaders and Executive Leadership.

V. Skills Necessary

• A Heart of Service
• Honor, Dignity, & Respect to All
• Strong Interpersonal Skills
• Professionalism
• Availability
• Punctuality
• Coachability
• Competitiveness
• Enthusiasm
• Reliability
• Self-Motivation
• Organization
• Ability to Multi-Task
• Strong Ethics
• Well-Versed
• Humility
• Eagerness to Learn
• Initiative
• Sense of Purpose Beyond Themselves
• Sincerity
• Great Stewardship
• Honesty

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.