Customer Support Analyst
Job Responsibilities:
- Handle high-volume data entry with accuracy, including customer billing information and payment escalations
- Conduct utility outreach and coordinate with internal and external stakeholders
- Prioritize and manage incoming customer requests, ensuring timely resolution
- Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
- Collaborate with cross-functional teams to audit work and provide feedback
- Maintain confidentiality of sensitive customer and payment information
- Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
- Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
- Adapt to changing priorities, workflows, and business needs in a dynamic environment
Skills:
- Handle high-volume data entry with accuracy, including customer billing information and payment escalations
- Conduct utility outreach and coordinate with internal and external stakeholders
- Prioritize and manage incoming customer requests, ensuring timely resolution
- Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
- Collaborate with cross-functional teams to audit work and provide feedback
- Maintain confidentiality of sensitive customer and payment information
- Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
- Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
- Adapt to changing priorities, workflows, and business needs in a dynamic environment
Education/Experience:
- Bachelors.
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