Customer Support Analyst

Job Responsibilities:

• Handle high-volume data entry with accuracy, including customer billing information and payment escalations
• Conduct utility outreach and coordinate with internal and external stakeholders
• Prioritize and manage incoming customer requests, ensuring timely resolution
• Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
• Collaborate with cross-functional teams to audit work and provide feedback
• Maintain confidentiality of sensitive customer and payment information
• Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
• Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
• Adapt to changing priorities, workflows, and business needs in a dynamic environment

Skills:

• Handle high-volume data entry with accuracy, including customer billing information and payment escalations
• Conduct utility outreach and coordinate with internal and external stakeholders
• Prioritize and manage incoming customer requests, ensuring timely resolution
• Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
• Collaborate with cross-functional teams to audit work and provide feedback
• Maintain confidentiality of sensitive customer and payment information
• Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
• Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
• Adapt to changing priorities, workflows, and business needs in a dynamic environment

Education/Experience:

• Bachelors.