Claims SIU Manager

Welcome to Pronto Insurance, a flourishing general agency in South Texas! Since 1997, we've been on an unstoppable journey of growth, and now, with over 200 captive locations in Texas, California, and Florida, our expansion knows no bounds. Join our team and be part of the driving force that makes Pronto Insurance products a reality for all. Together, we'll revolutionize the insurance market and leave an indelible mark on the industry. Dare to dream big and embark on an adventure filled with endless opportunities!

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Job Title: SIU Manager
Employment Type: Full-Time

Salary: $62,500 - $122,000
Location: Brownsville, TX
Work Hours: Monday–Friday, 8:00 AM – 5:00 PM (flexibility required for non-traditional hours based on business needs)

Position Summary:

The SIU Manager is responsible for leading all aspects of the Special Investigations Unit, including hiring, training, and managing personnel. This role provides leadership in identifying and investigating potential fraudulent insurance claims across all lines of business. The ideal candidate brings a blend of investigative experience, industry knowledge, and strong managerial skills to drive fraud detection, ensure compliance, and protect company assets.

Key Responsibilities:

• Lead and run all aspects of the SIU department, including staffing, training, and performance oversight

• Provide direction and subject-matter expertise to SIU personnel and adjusters

• Assist in identifying and evaluating potentially fraudulent claims across various insurance lines

• Prepare and deliver timely, comprehensive investigative reports while maintaining cost-efficiency

• Track and report SIU performance metrics through dashboards and analytics

• Lead major case investigations and facilitate collaboration with internal and external stakeholders, including claims teams, NICB, law enforcement, and regulatory agencies

• Conduct and coordinate SIU/Claims roundtable discussions

• Stay informed on industry fraud trends and legislative changes to ensure proactive fraud prevention strategies

• Associate degree required; Bachelor’s degree preferred — or equivalent law enforcement/military experience

• Active Texas Property & Casualty Adjuster License (licenses in additional states a plus)

• Minimum 3 years of experience in investigative and supervisory roles

• Strong understanding of local, state, and federal fraud statutes

• Proven ability to work independently with strong analytical and critical thinking skills

• Excellent verbal and written communication abilities

• Bilingual in English and Spanish strongly preferred

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.