ES Clerk II (CCC)

ES Clerk II (CCC) Location Austin, TX (North Lamar area) : Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its' core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team! ES Clerk II Provides a variety of clerical support services in a service delivery office. Provides clerical support to Eligibility Operations staff. Process mail, open and date stamps incoming applications and supporting documents. Reviews applications for required signature, date, and supporting documents. Logs applications and assigns complete applications for processing. Returns incomplete applications to clients and assists with completion when necessary/requested. Copies and returns original documents upon request to clients/customers. Responds to client inquiries and requests for assistance. Job requires detailed oriented individuals with the ability to apply complex policies and procedures. Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer or typewriter. Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints. Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts). Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging. Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents. Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines. Knowledge Skills Abilities: Knowledge of internet usage. Knowledge of computers. Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed. Ability to complete required work within specified deadlines. Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies. Ability to communicate verbally and in writing. Ability to establish rapport with and relate to clients. Ability to maintain effective working relationships with others. Registration or Licensure Requirements: N/A Initial Selection Criteria:

• High School diploma or GED equivalent is required.
• Thirty (30) hours credit from an accredited college or university OR one (1) year relevant work experience is preferred.

• Bilingual (English / Spanish) skills preferred, not required. • Experiencing working in a professional customer service environment is required.

• Preferred work experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties.
• Preferred work experience using a personal computer for inquiry and date entry.
• Preferred work experience searching records to identify and retrieve information.
• Preferred work experience establishing, maintaining, and/or verifying indexes, files, logs, and/or cross reference systems.
• Preferred work experience handling and transporting mail and other documents.
• Preferred work experience using fax machines, printers, multi-line telephone systems, and other office equipment.

Additional Information: Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. External applicants will be offered a market rate of $2,477.17. Access & Eligibility Services Field Offices normal hours of operation are from Monday-Friday 8:00 am - 5:00 pm. Employees may be required to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends. Successful applicants must be willing to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines. Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. MOS Code: Military Occupations Code that relates to the initial selection criteria and registration or licensure requirements for this position may include 42A, YN, 0111, and 341X1. For more information see the Texas State Auditor's Military Crosswalk at

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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