Assistant Community Manager
- Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
- Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
- Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
- Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
- Support residents during the move-in process, lease renewals, move-out process and resident transfers
- Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
- Plan and execute resident activities and events to foster positive community connections
- Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing
- 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
- 1 or more years of supervisory or training experience required
- High school diploma or equivalency (GED) is required. Bachelor's degree preferred
- Proficiency in using administrative software and Microsoft Office Suite
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