IT Help Desk / Litigation Support Specialist

IT Help Desk / Litigation Support Specialist

Dallas, TX (Onsite)

Compensation: $70,000 to $95,000 + benefits

No Corp-to-Corp (C2C) or Third-Party Candidates at This Time

We are seeking an IT Help Desk / Trial Support Specialist to join a growing professional services organization in Dallas. This individual will serve as the primary onsite IT resource for a newly established office while working closely with a larger corporate IT team. The role combines hands-on desktop support, end-user support, and litigation/trial technology support.

This is an excellent opportunity for someone with law firm IT experience who enjoys supporting attorneys, troubleshooting technology issues, and serving as a key technology resource during trials, hearings, mediations, and other legal proceedings.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, Microsoft 365, network, and user access issues.
• Manage and resolve help desk tickets while maintaining excellent customer service.
• Support Active Directory administration, account provisioning, password resets, and permissions management.
• Install, configure, image, and maintain Windows-based workstations and equipment.
• Support Microsoft 365, Teams, SharePoint, OneDrive, Zoom, Webex, VPN, and related technologies.
• Serve as a technology resource for attorneys and staff both in the office and remotely.
• Support trial teams during hearings, arbitrations, mediations, depositions, and court proceedings.
• Set up and troubleshoot trial war rooms, courtroom presentation equipment, and remote trial technology.
• Operate presentation systems and provide audio/visual support during live proceedings.
• Assist with technology inventories, equipment deployment, documentation, and process improvements.
• Coordinate with vendors and corporate IT teams to support office technology initiatives.

Required Qualifications

• Previous IT support experience within a law firm environment required.
• 2+ years of desktop support, help desk, or end-user support experience.
• Experience supporting attorneys, legal professionals, or litigation teams.
• Strong knowledge of Windows operating systems and Microsoft technologies.
• Experience with Active Directory and Microsoft 365 environments.
• Familiarity with Teams, SharePoint, OneDrive, Zoom, Webex, VPN, and similar collaboration tools.
• Strong troubleshooting, customer service, and communication skills.
• Ability to work independently while collaborating with remote IT teams.

Preferred Qualifications

• Trial support or litigation technology experience.
• Experience with TrialDirector, OnCue, Sanction, or similar courtroom presentation software.
• Experience with NetDocuments or other legal document management systems.
• Exposure to Citrix, Relativity, eDiscovery platforms, or legal technology tools.
• CompTIA A+, Network+, Microsoft certifications, or similar credentials.
• Bachelor's degree preferred.

Additional Details

• Onsite position based in Dallas, TX.
• Monday-Friday schedule.
• Overtime eligible position.
• Occasional after-hours support, trial support, and travel may be required.
• Opportunity to help support and grow a newly established Dallas office.
• Backed by a large national IT organization with resources available for escalation and support.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.