Help Desk Specialist

ABOUT TEAL:

TEAL offers a centralized system leveraging cloud-based computing for 24/7/365 remote monitoring. Our mechanical systems-as-a-service provide uninterrupted chilled water, hot water, and hydronic heat for residential and commercial developments of all sizes, nationwide. We combine advanced technology with trusted expertise to support high-performance, energy-efficient buildings, nationwide.

ABOUT ROLE :
The IT Help Desk Specialist will support computer systems and users, including satellite offices, field communications locations and field operations. The Specialist will respond to issues with problem recognition, research and resolution steps. The Help Desk Specialist is the first line of computer support while working with other IT staff on more complex problems.

Key Responsibilities :

• Responsible for providing technical support through phone, remote, and on-site during normal business hours.
• Monitor support ticket queue.
• Identify and escalate critical issues.
• Install, configure, and troubleshoot desktop/laptop operating systems, software, applications, and hardware.
• Install and configure hardware components (monitors, keyboard/mouse, printers)
• Manage and maintain inventory for all IT assets.
• Maintain hardware lifecycle management.
• Coordinate with other departments to understand and meet their needs.
• Manage, support and troubleshoot Conference/Meeting rooms equipment.
• Manage and support phone system (DialPad).
• Create and configure user accounts in Active Directory and other applications (Acumatica).

Experience and Qualifications :

• Active Directory user configuration and management.
• Azure Entra, Exchange, and Office365 Admin experience.
• Understanding of Anti-Virus and Anti-Malware Solutions, backup solutions, VPN configurations.
• Network troubleshooting.
• Print server and printer configuration.
• Must have a clean driving record and reliable transportation.
• Strong organizational skills.
• Ability to work within a team environment as well as independently, multi-task and adapt to frequent changes.
• Great customer service skills.

Other Desirable Qualifications :

• Azure Entra, Exchange Admin, and Office 365 Admin experience.
• UniFi, Acumatica, and DialPad experience a HUGE PLUS.

COMPENSATION & BENEFITS

• PTO Allotment of 120 hours/ 3 weeks after 90 days of employment
• Competitive Compensation
• Holistic Health Coverage (medical, dental, vision, life insurance, disability), including 24/7 medical concierge services
• 401k Plan with a generous employer match
• 10 Paid Holidays and Birthdays Off
• Memberships to professional organizations are paid for by the Company
• Company Vehicle, Toll & Fuel Cards, Company Tool Package and Uniform Allowance
• Casual Dress Code
• Choice of Cell Phone Allowance or Company Phone
• $500 cash for first time home buyers!
• Teambuilding - Have fun with the team at sporting events, lunches, and other group festivities
• Excellent growth and advancement opportunities.

 

TEAL is an Equal Opportunity Employer.

TEAL requires pre-employment background checks and drug screening.