Technical Account Executive

About Us

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Learn more at een.com .

Summary

Eagle Eye Networks is seeking a highly skilled and customer-focused Technical Account Executive (TAE) to join our team. As a TAE, you will be responsible for managing and nurturing customer relationships, providing technical expertise, and ensuring the successful adoption and utilization of our cloud-based video surveillance solutions. You will serve as a trusted advisor and advocate for our customers, driving customer success, revenue growth, and long-term customer retention.

Responsibilities

1. Customer Relationship Management:

• Serve as the technical point of contact for assigned customers, building strong relationships and understanding their unique needs and goals.
• Proactively engage with customers to assess satisfaction levels, identify opportunities for improvement, and address any concerns or issues.
• Participate in regular business reviews with customers to review performance, discuss product updates, and identify additional business opportunities.

2. Technical Expertise and Support:

• Fill the gap between technical support and recurring reseller technical problems.
• Demonstrate deep knowledge of Eagle Eye Networks’ products and services, acting as a subject matter expert for customers.
• Provide technical guidance, troubleshooting assistance, and best practice recommendations to customers, ensuring optimal utilization of our solutions.
• Collaborate with internal technical support teams to resolve customer issues promptly and efficiently.

3. Solution Implementation and Onboarding:

• Work closely with the Implementation and Onboarding teams to ensure customers understand their requirements and develop customized implementation plans when needed.
• Coordinate with internal teams to ensure seamless solution deployment and successful onboarding of new customers.
• Conduct product training sessions for customers, enabling them to maximize the value of our Solutions.

4. Customer Success and Retention:

• Work with Customer Success Account Managers to proactively monitor customer usage patterns, identifying potential areas of improvement and growth opportunities.
• Work with Customer Success Account Managers to develop and execute customer success plans, ensuring customers achieve their desired outcomes and receive maximum value from our solutions.

6. Communication and Collaboration:

• Foster effective communication and collaboration between customers, internal technical teams, and other stakeholders.
• Act as a liaison between customers and internal departments, ensuring timely and accurate resolution of customer inquiries and issues.
• Provide feedback and insights from customers to internal teams, contributing to product enhancements and improvements.

Experience

• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business) or equivalent practical experience.
• Proven experience as a Technical Account Executive or similar customer-facing role in the software or technology industry.
• Strong technical aptitude with a solid understanding of cloud-based solutions, networking, and video surveillance technologies.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish credibility with customers.
• Ability to effectively manage multiple customer accounts, prioritize tasks, and meet deadlines.
• Strong problem-solving and analytical abilities, with a keen attention to detail.
• Self-motivated and proactive, with a strong sense of ownership and accountability.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Familiarity with CRM systems and tools (e.g., Salesforce, Zoho, HubSpot) is a plus.

Why work for Eagle Eye?

Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world.

• Medical Benefits: We offer a competitive medical plan. Company offsets premiums.
• 100% paid employee dental and vision insurance.
• Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
• 401k plan with company match!
• Weekly Lunch: Food is love. Especially when it is free.
• Snacks: You will never go hungry.
• Culture: Innovation drives our vibe.
• Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
• Unlimited PTO: We value our employees’ work/life balance and want you to spend the time off you need.

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.