Tier 1, IT Help Desk Support
- Hybrid Work Options, Paid Time Off, and Paid Holidays
- Medical, Dental, Vision, and 401(k) with employer match contributions
- Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally
- Problem management and escalation of issues in a timely manner
- Prioritization of tasks and meeting of deadlines, excellent time management skills
- Excellent troubleshooting and assessment skills
- Excellent written/verbal communication skills
- Must be a team player with outstanding customer service skills
- Entry of time sheets, expense reports and documentation on or before deadline
- Keep up-to-date on market trends, theory and new ways of doing things; embrace change
- Assist with change-management activities
- Prepare and deliver complete and concise documentation for all projects
- Present progress reports to immediate supervisor and or Project Manager (if so assigned)
- Help turn business problems into technical solutions
- Manage deployment of equipment in compliance with established technology policies.
- Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues
- 2+ years experience in IT related study or field.
- Must possess basic knowledge and experience with:
- Windows 7/8/10
- Microsoft Office suite
- Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
- Understanding of basic network concepts
- Understanding of application, desktop, and server virtualization
- Understanding of Desktop Deployment / Imaging
- Bachelor’s Degree a plus
- Certifications
- CompTIA A+ Certification a plus
- Windows Server 2008/ 2012/ 2016
- Microsoft Office 365 Admin portal
- Understanding of File Permissions (NTFS & Sharing)
- High School Degree required
- Associate's Degree or higher preferred
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
- Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
- The noise level in the work environment is moderate.
- Frequent local travel required
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