Service Appointment Team Lead
- Must be available to work full-time hours
- Candidates must be flexible to work a 40 hour work week between the hours of 7am to 7pm Monday through Friday, and Flexible to work every other Saturday between the hours of 7am to 7pm.
- Spring Hours: Monday - Saturday: 7am - 8pm
- Bilingual English/Spanish preferred
- Call center experience preferred
- Sales experience is a plus, but not required
- Automotive Parts experience is a plus, but not required
- Establishes relationships with customers, Service Managers, and Service Advisors.
- Assigns outbound task to Service Appointment Coordinators.
- Ensure customers' expectations are being met throughout the process.
- Consistently strive to improve and understand all organization services, product knowledge skills, phone and conduct training as necessary.
- Provide for and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce.
- Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
- Adheres to all company policies, procedures, and safety standards.
- Must meet company's requirements for employment.
- High school diploma or equivalent.
- Previous call center experience required.
- Previous management experience preferably in a high call volume environment.
- Extensive customer service, sales, or telemarketing experience.
- Excellent communication and interpersonal skills.
- Ability to read and comprehend instructions and effectively communicate information.
- Professional personal appearance.
- Advanced personal computer with the ability to manage multiple applications at once, and Microsoft Office skills including Teams.
- Demonstrated ability to multi-task and excellent organizational skills.
- Normal office environment.
- Prolonged periods of sitting.
- Prolonged periods of personal computer usage and data entry.
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