Call Center Tech Support Agent

• Awesome teammates who are dedicated to our values and customers!
• Paid Training (Must omplete training and prodution schedule onsite)
• Medical, Dental and Vision Package
• Base salary with performance incentives
• Paid Time Off (PTO) (can be used after 90 days of employement)
• Sick Leave
• Career & Training Development
• Organizational Growth
• Financial resources such as 401k and other options
• Professional Work Environment
• Business Casual Dress Code
• Office Snacks and Raffles/Drawings
• Covered Parking & More!
• Full-Time 40hr per week position
• $14.50/hr base pay plus incentives*

• Handle inbound customer calls professionally and courteously.
• Address customer inquiries, resolve issues, and provide information regarding products and services.
• Ensure customer satisfaction by actively listening, first-call resolution through problem-solving, and responding to customer needs.

• Promote and sell telecommunications products and services to meet or exceed assigned sales quotas.
• Identify upselling and cross-selling opportunities during customer interactions.
• Effectively communicate product features and benefits to customers to drive sales.

• Diagnose and troubleshoot issues related to television cable boxes.
• Guide customers through step-by-step solutions for technical problems.
• Provide remote assistance to ensure proper functioning of cable box features.

• Assist customers with setting up and configuring internet routers.
• Troubleshoot connectivity issues and address concerns related to internet speed and performance.
• Educate customers on basic router maintenance and troubleshooting procedures.

• Resolve technical issues with mobile devices, including smartphones and feature phones.
• Assist customers with device setup, configuration, and usage instructions.
• Troubleshoot mobile network connectivity problems and offer solutions.

• Adhere to sales and customer service policies to ensure consistency and quality service.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.

• Stay updated on product knowledge, sales techniques, and troubleshooting procedures.
• Participate in ongoing training sessions to enhance skills and keep up with industry trends.

• Collaborate with team members to share best practices and contribute to a positive work environment.
• Provide support and guidance to colleagues when needed.

Telvista is an Equal Opportunity Employer