Estimator
A Body Shop Estimator assesses vehicle damage, calculates labor and part costs using specialized software, creates detailed repair estimates, and communicates with customers and insurance companies to finalize claims and approvals. Key duties include vehicle inspection, cost estimation, negotiation, work order creation, and maintaining communication to ensure customer satisfaction and efficient, budget-friendly repairs.
Key Responsibilities:
Vehicle Inspection:- Thoroughly inspect damaged vehicles to assess the extent of structural, body, and mechanical damage.
Cost Estimation:
- Utilize estimating software to calculate the cost of parts, labor, and materials for repairs.
Communication:
- Interact with customers to explain estimates, repair processes, and timelines, and communicate effectively with insurance adjusters and technicians.
Claim Negotiation:
- Negotiate costs and finalize repair claims with insurance companies.
Documentation:
- Create detailed estimates, place work orders, and maintain records of repair details.
Customer Relations:
- Foster positive relationships with customers by providing clear, accurate information and handling their queries.
Team Collaboration:
- Work with technicians to confirm repair feasibility and provide guidance on procedures.
Industry Awareness:
- Stay updated on new repair techniques, industry standards, and market trends.
Essential Skills:
- Attention to Detail: Crucial for providing accurate estimates and avoiding errors in repairs.
- Technical Knowledge: Understanding of automotive repair, parts, and maintenance.
- Communication Skills: Strong verbal and written skills to interact with customers, insurance companies, and technicians.
- Software Proficiency: Ability to use specialized estimating software efficiently.
- Negotiation Skills: Ability to negotiate effectively with insurance adjusters.
- Organizational Skills: For managing records, work orders, and repair details.
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