Registered Nurse (Phone Triage)

ABOUT AUSTIN REGIONAL CLINIC:

We have been voted a top Central Texas employer by our employees for 13 years! We have 26 locations and are one of central Texas' largest professional medical groups. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, Time Off, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance and Development. For more information visit

PURPOSE: Under general supervision, provides routine nursing care within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

RESPONSIBILITIES :

• Demonstrates best practices and quality care.
• Assesses the physical, social, and emotional needs of patients and families.
• Teaches and counsels patients and families concerning heath assessment and care including prevention of disease and health maintenance.
• Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
• Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.
• Calls pharmacy with prescription refills as prescribed by and under the direction of the physician.
• Participates in orienting, training, and guiding team members.
• Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care.
• Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
• Documents symptoms/complaints, nursing assessment, advice and patient/caller response.
• Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
• Collects data and make assessments, develops a working diagnosis, determines interventions and disposition per guidelines.

QUALIFICATIONS:

Education: High school diploma or equivalent. Graduation from an accredited school of nursing.

Experience: Two (2) or more years of clinical experience preferred (within the last five (5) years). Experience working in the related specialty preferred. Telephone triage experience preferred. Previous experience in an ambulatory, hospital, or home health setting preferred. Bilingual in English and Spanish preferred.

Required Certificate/License: Current licensure as a Registered Nurse (RN) in the State of Texas and current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card. Will be required to maintain a current registered nursing license and CPR certification during employment.

Work Schedule: Monday through Friday from 8am to 5pm.