Accounts Receivable Specialist I
Job Responsibilities:
- Work across internal departments and customer organizations to manage billing, statements, disputes, and returns.
- Perform in-depth customer payment analysis to resolve disputed items; trace sources of error, correct billing documentation, and process final billing.
- Assist in training and mentoring new personnel to ensure their success.
- Review large and high-profile accounts for accuracy and resolution.
- Act as the team’s go-to system resource.
- Identify payment discrepancies and initiate dispute resolution processes; follow up as required.
- Maintain frequent contact with internal and external customers to resolve payments, disputes, and returns.
- Collaborate with Collectors and Customer Service to ensure timely and accurate application of customer credits.
- Process requests for return of customer credit balances promptly.
- Generate reporting for internal and external parties to support operations.
Skills:
- Intermediate to advanced Excel (Pivot Tables, VLOOKUP, XLOOKUP)
- SAP FSCM and SAP Disputes
- Salesforce
- Strong reconciliation, organizational, and analytical skills
- Mathematical and problem-solving abilities
- Ability to communicate effectively, both verbally and in writing
- Knowledge of general accounting principles
- Strong interpersonal and team collaboration skills
Education/Experience:
- Bachelor’s degree in Business Administration, Accountancy, Sales, Marketing, Computer Sciences, or related field (or equivalent experience and education).
- Minimum of 3+ years of Business-to-Business (B2B) or Business-to-Government (B2G) collections and dispute resolution experience.
- Minimum of 5 years directly related and progressively responsible experience.
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