Technical Trainer

Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time. Join the home for entrepreneurs!

The Technical Trainer is responsible for designing, delivering, and continuously improving training programs and technical documentation for service team members and customers within the parcel logistics, mail, and warehouse automation operational areas. This role ensures learners are equipped with the knowledge and skills to operate equipment and resolve technical issues efficiently and professionally. The Technical Trainer collaborates with subject matter experts and cross-functional teams to develop training materials and knowledge bases, monitor program effectiveness, and adapt content to meet evolving business needs.

Your role in our team

• Develop and facilitate onboarding and advanced training sessions for service team members and customers within the parcel logistics, mail and warehouse automation operational areas
• Conduct classroom, virtual, and hands-on sessions on topics such as barcode scanning and printing devices, route optimization software, automated conveyor systems, and other industrial automation systems and equipment
• Provide individualized coaching and support to customers and team members by troubleshooting post-training issues, addressing skill gaps, and fostering continuous improvement
• Collaborate with subject matter experts, operations, technical, and HR teams to develop and validate training content
• Proactively identify training gaps and collaborate with leadership to implement process improvements that enhance customer service quality, efficiency, and satisfaction
• Ensure all training content is accurate, clear, relevant, and aligned with organizational goals
• Develop and maintain clear, user-friendly training materials including SOPs, e-learning modules, simulation exercises, video tutorials, and job aids for internal teams and external customers
• Create and update technical documentation including equipment operation manuals, installation procedures, troubleshooting guides, and safety protocols
• Build and maintain a searchable knowledge base of technical solutions, common issues, and best practices for technicians, engineers, and our customers
• Manage version control and updates for all technical documentation
• Monitor training participation and evaluate program effectiveness through learning assessments, feedback analysis, and performance metrics to drive continuous improvements aligned with business needs and best practices
• Ensure all training adheres to company standards and policies, safety practices, and applicable regulatory guidelines, such as OSHA
• Perform other duties as assigned

Your profile

• Associate or Bachelor's degree in Business, Education, Engineering, Industrial Technology, or related field required
• Minimum 2 years hands-on experience in parcel logistics, industrial automation, or field service operations required
• Experience designing and delivering training programs in a technical or logistics environment required
• Experience in customer-facing roles or technical support preferred
• Relevant certifications such as CompTIA CTT+, OSHA General Industry, ATD Instructional Design, or Microsoft Certified Trainer are a plus
• Ability to travel up to 70% domestically
• Excellent written and verbal communication skills with ability to explain and translate complex technical concepts into learner-friendly content for diverse audiences
• Strong organizational and time-management skills
• Proven ability to work collaboratively with cross-functional teams including engineering, operations, and field service
• Flexibility to adapt to changing business needs and training requirements
• Ability to identify training needs and develop effective instructional solutions
• Demonstrated experience delivering hands-on equipment training and facilitating instruction in classroom, virtual, on-site, and industrial environments
• Proven ability to adjust training for different learning styles and operational challenges
• Ability to provide individualized coaching and support to address skill gaps
• Familiarity with parcel automation and sortation systems, including conveyors, mechanical components, and control systems
• Understanding of network connectivity and device troubleshooting for logistics hardware
• Ability to troubleshoot mechanical and system-related issues in real-time
• Strong technical writing skills with experience creating training materials and documentation including guides, manuals, e-learning modules, job aids, and technical documentation for varied audiences
• Proficiency in Microsoft Office Suite, LMS platforms, e-learning authoring tools (e.g., Articulate, Captivate), and documentation tools (Visio, Adobe Acrobat, content management systems)
• Experience organizing and structuring technical information for optimal usability
• Attention to detail with strong editing and proofreading capabilities
• Experience with data-driven training evaluation using LMS analytics and performance metrics to interpret feedback and drive actionable improvements
• Strong understanding of how effective training impacts operational efficiency and customer satisfaction
• Ability to stand, walk, and reach frequently; lift up to 25 lbs. occasionally; requires depth perception, color vision, and use of both hands and legs
• Ability to work in industrial shop and warehouse environments with exposure to noise, temperature changes, machinery with moving parts, chemicals, fumes, and dust
• Ability to wear required PPE including eye protection, hearing protection, hard hat, gloves, and safety footwear.

Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.

Your working environment at Körber

Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic parcel logistics team based in Irving, Texas, USA.

This full-time, exempt role offers a hybrid work setting.

Your benefits

• You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
• You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent
• You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Equal opportunity employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [email protected]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.

Apply now and join our team!

Ready for your next step? Click on ‘ Apply now ’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to [email protected] . Amy Cooke is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

#LI-Hybrid #LI-RP1