Supvr - Service Center

POSITION SUMMARY

Matthews International is seeking a Service Center Supervisor for our San Antonio, TX Service Center. This Supervisor will be responsible for the Day to day operation of a distribution center including customer service, overseeing inventory control, and maintenance of the Equipment as well as supervising the delivery (and Delivery Drivers) of company products to external customers. This is a full time, first shift position.

Matthews International is a world wide leader in casket manufacturing, providing the highest quality wood, metal and cremation caskets and other products to our funeral home customers.

Matthews International offers a Competitive Starting Rate plus full benefits starting day one which includes: Medical, Dental, Vision, Near site clinic, Opportunities for Annual Bonuses, Flexible Saving Account (FSA), short and long term disability (after 90 days), life insurance, earned time off (starts accruing immediately), 401(k) retirement plan with company match and employee stock purchase plan.

WHY CHOOSE MATTHEWS INTERNATIONAL

We are dedicated to not only providing fulfilling work experience but also ensuring your overall well-being. When you join our team,, you'll gain access to a robust benefits package that supports your physical, mental, and financial health.

- Medical, Dental & Vision : Enjoy peace of mind with our comprehensive benefits package, including an employer HSA (Health Savings Account) contribution.
- Earned Time Off : Recharge and rejuvenate with earned time off to spend on your terms.
- Paid Holidays : Celebrate special moments and create lasting memories with paid holidays.
- Floating Holidays : We value your flexibility, and we offer floating holidays to suit your schedule.
- Financial Perks : 401(k) program, complemented by a company match, as well as an Employee Stock Purchase Program.
- Education Perks : We believe in your continued growth and offer educational assistance to support your professional development.
- Dependent Scholarship Opportunities : We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.

JOB RESPONSIBILITIES

• Plans and schedules receipt and delivery of distribution center products.
• Performs routine quality inspections of incoming product and reports quality issues.
• Handles day to day execution of inventory processes for numerous items across different SKU’s.
• Supervises the daily work schedules of picking, staging and loading outgoing shipments of product.
• Executes the delivery of any expedited shipments on an emergency basis.
• Measures, monitors and reports operations performance and efficiency metrics.
• Directs and guides the day to day operations staff including warehouse/driver positions.
• Oversees and/or performs SAP transactions. Will train as needed
• Executes continuous improvement programs using Lean principles.
• Utilizes the Matthews Management System in DC Operations.
• Leads employee training.
• Operates delivery vehicles and makes deliveries (approximately 25% of the time).
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• 4+ years of previous service center experience; or equivalent combination of education and experience.
• Previous experience in a leadership role, preferably a Warehouse, Distribution or Service Center environment.
• Basic degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Basic verbal and written communication skills (including analysis, interpretation, & reasoning).
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.
• Must have current driver’s license, clean driving record.

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.
• Occasionally lift and/or move up to 50 pounds.
• The noise level in the work environment may be high.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

#LI-MG2

Matthews Memorialization is a leader in the memorialization industry who is committed to helping customers grow their businesses and helping families move from grieving to remembrance by providing products of superior craftsmanship and revenue generating programs and services. Within this industry, our Environmental Solutions is focused on the design and manufacture of advanced combustion systems. Matthews Memorialization is a (MATW) Matthews International company.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.