Veterinary Client Service Representative

Description

Position at Canyon Vet - Canyon Lake

CanyonVet Canyon Lake is hiring a full-time Customer Service Representative/Receptionist to join their amazing team!

The Veterinary Receptionist is a highly motivated person who loves animals and wants to work closely with them and their owners. They are responsible for providing high quality customer service and support to clients of a veterinary practice. They will assist clients with appointments, billing inquiries, as well as handling client concerns and complaints in a professional manner.

Benefits:

• Health, vision, and dental insurance
• 401k match
• PTO
• Paid parental leave
• Purr-ental leave
• Pet care discounts
• So much more!

Responsibilities include, but are not limited to:

• Respond to customer inquiries via phone, email, and in person.
• Schedule appointments
• Assist with the check in and check out process and verify patient information for appointments, boarding, and procedures.
• Updates team of daily appointments, surgeries, dentals and drop off’s on dry erase board each morning.
• Maintain patient records and client information.
• Create reports and reminders for patients.
• Takes refill requests
• Maintain a clean and organized environment – this will include sweeping, mopping, dusting, cleaning bathrooms.
• Create S.O.A.P for sick or injured pets.
• Answer client’s inquiries about hospital policies, basic pet care questions, costs of immunizations, and spays/neuters.
• Receives and transmits telephone and fax messages accurately and promptly, processes vendor coupons, maintains reminder system, orders food.
• Prepares health certificates, immunization certificates, laboratory reports, and euthanasia certificates.
• Prepares client invoices and obtains payment after services performed. This includes collecting money and posting payments. If knowledgeable about can discuss fees, estimates, and financial policies with clients.

Requirements:

• High school diploma or equivalent
• Previous customer service experience, preferably in veterinary or healthcare setting
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Basic computer proficiency
• Knowledge of veterinary terminology and procedures
• Work requires lifting and carrying records, equipment, and animals weighing up to 25lbs; requires sitting or standing for extended periods of time.