Field Service Technician 1

Job Description

Job Description

Field Service Technician

Resound Networks

Do you enjoy working both indoors and outdoors, staying active, and interacting with people? Are you looking for a role where you have independence, control over your success, and the opportunity to grow? Do you take pride in solving problems and delivering a great customer experience?

If so, Resound Networks is looking for you.

Resound Networks is a rapidly growing Internet Service Provider (ISP) serving cities and rural communities across multiple states. We are a team-driven organization focused on one mission: Get customers connected and keep customers connected.

We are seeking a motivated and reliable Field Service Technician to join our team. This role is critical to our success and directly impacts customer satisfaction every day.

What You Should Know Up Front

• No experience required — we will train you

• This is not an office or IT desk job

• This role is physically demanding and requires working outdoors in various weather conditions

• You must be willing to work hard, stay active, and continuously learn

If you’re looking for a desk job, this is not the role.
If you’re looking for a career where you can grow and take ownership, this is it.

Schedule

• Wednesday – Saturday (4/10 schedule)

• This schedule may evolve over time based on business needs

• Overtime may be available based on workload but is not guaranteed

What You’ll Do

• Install internet service for new customers and complete all required documentation

• Perform service calls to troubleshoot and resolve customer issues

• Conduct site surveys to determine optimal installation solutions

• Educate customers on Wi-Fi performance and best practices for their home

• Ensure all work meets Resound quality and safety standards

• Maintain company equipment, tools, and inventory

• Complete jobs efficiently while delivering a high-quality customer experience

What We’re Looking For

• Strong work ethic and willingness to learn

• Ability to work independently and stay accountable

• Customer-focused mindset with strong communication skills

• Basic computer knowledge

• Problem-solving and troubleshooting ability

• Good judgment and decision-making skills

• Ability to work in indoor and outdoor environments

Preferred Experience (Not Required)

• Cable, telecom, or low-voltage experience

• General labor, construction, or maintenance background

• Military or field service experience

• Customer service experience

Why Resound Networks?

• Paid training — no experience needed

• Clear path for growth and advancement

• A fast-growing company with long-term career potential

• A team that values accountability, quality, and performance

If you’re ready to work hard, learn a valuable skillset, and build a career—not just get a job—we want to hear from you.

Resound Networks LLC is a growing internet service provider (ISP) serving over 500 communities across 8 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.

Company Description

Resound Networks LLC is a growing internet service provider (ISP) serving over 500 communities across 8 states. Resound offers reliable and affordable high-speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.