Esthetics Manager

The Store Manager is both a people leader and business operator, responsible for delivering an exceptional client experience while ensuring the store performs operationally and financially.

This role blends hands-on service leadership, team development, and day-to-day business management, serving as the owner’s right hand in building a high-performing, culture-driven location.

Key Responsibilities

Operations

• Demonstrate high standards in customer service and professionalism

• Own weekly and monthly performance metrics, proactively identifying action steps when goals are not being met

• Meet financial targets including service revenue, average ticket, client count, rebooking, retail, and memberships

• Manage staffing, scheduling, and daily floor flow to support both client experience and labor efficiency

• Oversee opening and closing procedures and ensure operational readiness at all times

• Manage inventory, ordering, and product accuracy

• Identify operational gaps, implement solutions, and communicate updates and needs to the owner in a timely manner

• Help forecast sales, growth opportunities, and future staffing needs

Financial Management

• Collaborate with the owner to develop and manage the store budget

• Monitor financial performance and identify opportunities for revenue growth and cost control

• Implement strategies that support profitability and long-term success

• Understand how service mix, retail performance, and scheduling impact overall results

Client Experience

• Oversee delivery of high-quality services and ensure client satisfaction

• Address client concerns with timely, thoughtful, and professional resolution

• Maintain a warm, welcoming, and inclusive environment for clients and team members

• Own the full client experience from beginning to end, including follow-up, feedback review, and retention

Team Leadership, Training & Culture

• Recruit, onboard, train, and develop a high-performing esthetician and front bar team

• Confidently conduct regular coaching conversations and performance reviews

• Identify professional development needs and support growth plans for each team member

• Ensure completion of all technical and product trainings and uphold FACE FOUNDRIÉ service standards

• Lead by example through personal service excellence, positivity, accountability, and teamwork

• Set the tone for a supportive, respectful, and results-driven store culture

Hands-On Service & Floor Support

• Perform services on guests as needed while balancing leadership responsibilities

• Act as a technical resource to ensure consistency in consultations, protocols, and results

• Support daily problem solving and maintain smooth team flow during shifts

Marketing & Community Engagement

• Partner with the owner to execute local marketing strategies that attract and retain clients

• Coordinate events, promotions, and collaborations to increase visibility in the Pearland community

• Support social media presence and encourage team participation in brand awareness efforts

• Participate in corporate communication and initiatives as needed

Position Requirements

• Texas esthetics license required

• 1+ year of leadership or management experience in a salon, spa, beauty, retail, or service environment preferred

• Strong understanding of service sales, retail performance, rebooking, and memberships

• Confidence in coaching, accountability conversations, and team development

• Passion for skincare, client experience, and positive team culture

• Availability for nights, weekends, and special events

Compensation

salary + bonus structure + commissions + gratuities

Job Type: Full-time