Data Intake Administrator, Claims Services

Sun Life U.S. is one of the largest providers of employee and government benefits helping approximately 50 million Americans access the care and coverage they need. Through employers industry partners and government programs Sun Life U.S. offers a portfolio of benefits and services including dental vision disability absence management life supplemental health medical stop-loss insurance and healthcare navigation. We have more than 6400 employees and associates in our partner dental practices and operate nationwide.

Job Description:

The opportunity:

Do you enjoy organizing information and ensuring accuracy As a Data Intake Associate for our Claims Services team youll play a key role in supporting Stop Loss and Health Claims. Youll be responsible for reviewing submitted reports and entering them into our system ensuring everything is set up correctly. Youll also create claimant profiles and handle any unique data entry this role youll delegate less complex reporting to Data Intake Administrators.

How you will contribute:

• Accurately process all types of data submissions determining if the information is a clinical summary detailed report correspondence etc.
• Possess proficient knowledge in the Data Intake policies and procedures
• Demonstrate the ability to adapt to new business processes
• Act independently or in a team when processing data submissions
• Understand the importance of accuracy when processing data received and appropriately allocates resources
• Identify less complex data submissions and follow up/monitor with Data Intake Administrators
• Review error trends and positively support team development
• Meets established metrics for production and accuracy
• Communicate regularly with Data Intake Consultant to raise process concerns or escalate submissions
• Work with Team Leads to identify training opportunities
• Engage in development opportunities
• Generate continuous improvement ideas

What you will bring with you:

• Ability to work with a diverse range of people
• 1-3 years of claims data experience preferably in Healthcare Stop Loss or related product insurance field
• Strong attention to detail
• Exceptional accuracy
• Strong written and verbal communication skills
• Ability to decipher clinical summary data from detailed claims data
• Self-motivated with the ability to work independently and in a team environment.
• Strong interpersonal customer service and organizational skills.

Salary Range: $38200 - $51600

At our company we are committed to pay transparency and equity. The salary range for this role is competitive nationwide and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills qualifications experience education and geographic addition to your base salary this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong are supported and empowered to thrive. We are dedicated to building teams with varied experiences backgrounds perspectives and ideas that benefit our colleagues clients and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life we prioritize your well-being with comprehensive benefits including generous vacation and sick time market-leading paid family parental and adoption leave medical coverage company paid life and AD&D insurance disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match stock purchase options and an employer-funded retirement account. Enjoy a flexible inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S. weve also been recognized as a Top 10 employer by the Boston Globes Top Places to Work for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodation s to the known physical or mental limitation s of otherwise-qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

For applicants residing in California please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Job Category:

Claims - Health & Dental

Posting End Date:

29/01/2026

Required Experience:

Unclear Seniority