Senior Customer Success Manager

First of all - Thank You!

This probably isn’t the first job description you’ve read today. Maybe this is one of over 100 you reviewed this week. So, before we go any further, we want to stop and say thank you for considering this role. We know you have options and we’d like you to consider adding us to that list.

About Leadr:

At Leadr, we’re on a mission to rid the world of bad management, by empowering middle managers to become exceptional leaders who transform the culture and outcomes of their teams.

Today, too many companies leave managers to fend for themselves, resulting in a 60% failure rate within their first two years for first-time leaders. The rapid growth of AI is worsening this problem, as the purview of the modern manager expands. While many organizations respond to these challenges with internal training programs, these are frequently relegated to already overwhelmed HR leaders, who are taught to prioritize compliance and administration rather than genuinely improving team clarity, cohesion, and performance.

We see middle managers differently: they are the heartbeat of company culture and the driving force behind team results. At Leadr, we build AI-powered software tools that improve quality of life for those managers, while coaching them toward better leadership and outcomes – paired with hands-on training for these leaders to teach them the most critical skills overlooked by companies.

When you join Leadr, you’re committing to help us tackle this important and rewarding challenge: transforming how people lead.

About this position:

As a key contributor in our growing Customer Success department, you’ll be responsible for the management of our most valuable book of business. This means taking ownership of the lifetime of our customers and their relationship with us: from effective onboarding to successful growth and expansion–you are the strategic partner that is laser focused on delivering successful outcomes for our largest customers.Success in this role will correlate directly to your ability to drive deep adoption of Leadr’s tools that leads to healthier, more engaged teams within our customers. In order to execute on this, you’ll own a number of critical areas: - Regular customer coaching that positions you as the customers strategic partner- Meaningful team development in performance, culture, and efficiency - Positioning customers for upsell and expansion- Measuring and improving on the health of our customers - Put healthy pressure on onboarding, marketing, sales, and product teams to deliver excellence to our customers - Driving customer escalations and strategic accounts in partnership with the team This position will make a real impact on the velocity of Leadr in the days ahead, and the right person for this role is excited to go above and beyond to help the team win.

• Is ready to advance their career in the growing Customer Success industry
• Understands how to identify and achieve customer needs and goals
• Has experience navigating challenging customer relationships
• Demonstrates strong collaboration to keep complex projects and initiatives on track across teams
• Excels in written and verbal communication, and is always thinking proactively
• Knows the inner workings of effective Customer Success teams
• Is poised and comfortable to carry themselves in front of our largest customers, including senior executives and leaders, as an ambassador of Leadr
• Has a passion for our mission (developing people), and can’t wait to have a positive impact on our team and customers
• Past experience in leading a team is a plus

Located in Plano, TX this role reports to the Manager of Customer Outcomes (hps:// .

We are pleased to offer a competitive salary, bonus, and benefits package for this position, in addition to PTO, paid holidays, etc. At Leadr, we are committed to developing our employees and providing career growth opportunities throughout your employment with us.

Leadr is an Equal Opportunity Employer. Our goal is that everyone, regardless of their culture, background, and perspective, has the opportunity to love Mondays as much as Fridays. Thank you again for your time and interest!