Reception Services Supervisor

: MISSION STATEMENT The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public. SHIFT Sunday 8:00 a.m. - 5:00 p.m. & Monday - Thursday 10:00 a.m. - 7:00 p.m. The supervisor will be required to visit Houston Area Locations to meet with Patient Services Coordinators at least once a week. SUMMARY Supervise Diagnostic Imaging Scheduling Center JOB SPECIFIC COMPETENCIES Administrative and Personnel 1. Coordinates activities and supervises, Diagnostic Imaging Service Coordinators (DISC's) and Patient Access, Diagnostic Imaging. 2. Interviews DISC and PAS candidates and makes recommendations for hire. 4. Evaluates employee performance and provides timely written and verbal feedback. 5. Creates and implements daily work schedules for DISCs and PAS. 6. Interacts with center PSCs for exchange of information and problem solving. Initiates contact or meeting when appropriate. 7. Fills in for Manager as requested. 8. Assists technologists and other employees as needed 9. Faxes and distributes faxes as required. 10. Maintains patient/client confidentiality at all times 11. Possess highly developed communication and organizational skills. 12. Must be able to work independently and without direct supervision 13. Position requires the ability to problem solve and trouble shoot day to day routine patient administrative activities in the clinic setting. 14. Reviews and analyzes Avaya and productivity reports to determine staffing levels as needed. 15. Special projects as required. Financial Administration 1. Maintains Kronos time records for DISCs and PAS minimizing overtime when possible. 2. Maintains inventory orders, obtains and stocks supplies and equipment that are necessary for unit function. Education and Mentoring 1. Provides job specific training for DISCs and Patient Access. 2. Able to perform DISC and PAS duties in all areas of Diagnostic Imaging. 3. Demonstrates a high-level customer service philosophy. 4. Understand, participates in and promotes team efforts. 5. Establishes and maintains a high level of professionalism through cooperation, receptiveness, and sensitivity to others. 6. Must understand computer systems with ability to run and interpret reports. 7. Other duties as assigned. Other duties as assigned Required education: Bachelor's degree Health Services Administration, Business Administration or related field. Required experience: Three years of project coordination, lead or supervisory experience in a healthcare or front office environment. May substitute required education degree with additional years of equivalent experience on a one to one basis. Successful completion of the LEADing Self Accelerate program may substitute for one year of required supervisory or management experience. Must pass pre-employment skills test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. Additional Information

• Requisition ID: 165069
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 58,000
• Midpoint Salary: US Dollar (USD) 72,500
• Maximum Salary : US Dollar (USD) 87,000
• FLSA: exempt and not eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No
• Science Jobs: No

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