Customer Service Associate (Remote)
- Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account's history file.
- Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity.
- Assists in performing time-sensitive account maintenance before and after account processing cycles.
- Enters updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures.
- Prepares, packages, and mails insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutions.
- High School Diploma or equivalency required.
- Minimum of zero to six (0-6) months of data entry, in-bound, out-bound or other related call center, telemarketing or related experience. Insurance or banking experience preferred.
- Excellent interpersonal, organizational and telephone etiquette skills.
- Strong workflow and communication skills (both written and oral).
- Able to operate a computer and basic office equipment.
- Able to type 40 WPM accurately and operate a 10-key calculator by touch.
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Emerging Professionals and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
- Based upon employee eligibility
Recommended Jobs
CDL Class A, Local Truck Driver Job
CDL Class A, Local Truck Driver Job Haul Wood Chips in Pineland, TX and BE HOME DAILY! $1,000 Sign-on Bonus! Referral Bonus, Safety Bonus, Performance Bonus, Paid Orientation! Additional $15,000 a…
HCC Coder
LaSalle Network has partnered with our client in the healthcare industry for an exciting HCC Coder opportunity! As an HCC Coder , you will be responsible for accurately coding patient diagnoses u…
Host/Hostess for Hospital Cafeteria Food Service $15.00 an hour - DOWNTOWN AND NORTH SIDE AREA
Snelling is currently seeking Host/Hostess for Hospital Cafeteria Food Service to join our team! Competitive pay, great benefits, and year-round work. Call the office today to get more information an…
Senior Director Analyst - Data & Analytics - CDAO - Strategic Value Generation
Description Senior Director Analyst - Data & Analytics - CDAO - Strategic Value Generation Data, Analytics and AI; Value, Strategy and Delivery Models. What makes Gartner Research & Advisory…
PERSONAL TRAINER- ANYTIME FITNESS LEAGUE CITY WEST
Full job description Personal Trainer at Anytime Fitness League City West, TX Job Summary Be part of something BIG! At Anytime Fitness, relationships and connections are at the heart of everyt…
Technical Analyst, Data Science #38232
Apply now: Technical Analyst , location is Hybrid . The start date is Sep 29, 2025 (or ASAP) for this 6 month contract position. Job Title: Technical Analyst Location-Type : Hybrid (lo…
Product Operations Specialist
Product Operations Specialist Location Mansfield, TX : SCOPE Product Operations Specialist is responsible for maintaining and updating all data related to the NBO process and/or the POS/EDI processe…
Staff Accountant
GENERAL DESCRIPTION We are seeking a detail-oriented and motivated Staff Accountant to join our accounting team, specializing in Accounts Payable (AP) and Accounts Receivable (AR). The ide…
Lease Operator Sr
Specific Responsibilities The Lease Operator Sr is a first-level supervisor, under the direction and training of the foreman. The Lease Operator Sr is responsible for the coordination and onsite s…
Estimator/In Home Sales Professional
The hired candidate will present Five Star Painting to prospective customers so as to differentiate ourselves from our competition and to further enhance our ‘Five Star Painting without the Five Star …