Customer Support Representative

Benefits:

• 401(k) matching


• Bonus based on performance


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

Benefits/Perks

• Paid employee health insurance


• Simple IRA retirement plan with company match


• Vacation, paid time off


• Company-paid training


• Company provided Culligan in-home products


• Bonus opportunities available

Job Summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers in person, on the phone, and through email to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts


• Provide proactive sales support by developing close relationships with customers


• Schedule service and delivery orders


• Coordinate schedules with the service/operations team


• Contact customers for purposes of scheduling additional services or offering maintenance plans


• Refer unresolved customer grievances to designated departments for further investigation

Qualifications

• High school diploma or GED


• Minimum of three years of customer service experience required


• Strong time management and project management skills


• Proficient in Microsoft Office (word, excel, outlook)


• Excellent communication skills, both written and verbal


• Fluency in Spanish language strongly preferred

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Culligan of the Rio Grande Valley has been in San Benito at the same location since 1975, and is a family owned and operated business.

Compensation: $13.00 - $15.00 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.