Head of Operations

Our client is looking to fill the role of Head of Operations. The Head of Operations will oversee and optimize all aspects of the business operations, including fulfillment, retail, customer experience, training and cross-departmental alignment. This role is critical to scaling the company while upholding our reputation for luxury, quality, and excellence. The company is seeking a strategic and forward-thinking leader with proven experience in retail, beauty, and eCommerce. The Head of Operations will manage and execute operational strategy, forecast industry and eCommerce trends, implement technology-driven solutions, ensure regulatory compliance, and act as a key liaison between all departments. The ideal candidate will bring a strong track record of operational leadership, a passion for building high-performing teams, and the ability to balance analytics with strategic vision.

• Salary budgeted for role is $100k-$115k base plus bonus and full benefits

Responsibilities:

Supply Chain & Fulfillment

• Partner with Supply Chain consultant on procurement, vendor relationships, and global sourcing of product
• Manage fulfillment center operations (inventory management, shipping, packaging, SLA adherence).
• Build and enforce SOPs for consistent, high-quality output.

Retail Operations

• Oversee daily operations of retail boutiques (Atlanta, GA, Brookly, NY, Dallas, TX and additional stores).
• Ensure store teams deliver a luxury client experience aligned with brand standards.
• Partner with Retail Management to optimize merchandising, staffing, and store performance.

Customer Experience & Sales

• Align Customer Experience teams with operational processes to ensure timely, empathetic, and brand aligned service.
• Implement systems to monitor performance, response times, and resolution efficiency.

Operational Strategy & Leadership

• Translate company goals into operational roadmaps across departments.
• Lead cross-functional alignment (Customer Experience, Fulfillment, Product/Process enablement, and Retail).
• Monitor KPIs (AOV, fulfillment accuracy, shipping times, cost control, customer retention).
• Partner with Finance to lead budgeting and cost-efficiency initiatives across operations departments.
• Partner with Human Resources on employee development, hiring, and retention strategies.

Team Leadership & Development

• Recruit, train, and develop operational leaders (FC Manager, CX Manager, Product/Process Enablement, Retail Manager).
• Build a culture of accountability, excellence, and continuous improvement.
• Conduct PDPs, performance reviews, and succession planning.
• Lead the development and enablement of product and process knowledge across all operational departments, ensuring consistent training, documentation, and alignment to the brand’s standards of excellence.

Required Qualifications:

• Bachelor's degree from an accredited 4-year university is required (Master's degree is a plus)
• 4+ years' experience building and delivering eCommerce and retail operations in a managerial level position required.
• Proven experience managing supply chain, fulfillment, and multi-location retail operations.
• Prior experience managing operational activity at scale, and understanding how to create and measure success using OKRs, KPIs and SLAs required.
• Proven experience in scaling operations – bring to us your expertise in customer services, retail, and eCommerce/online fulfillment processes.
• Ability to travel up to 25% of the time.
• Previous experience at a beauty eCommerce brand highly preferred.
• Proven exceptional leadership, communication, and cross-functional collaboration skills., and people development skills.
• Experience within the starts up space and scaling consumer goods companies is required.
• Experience with Gorgias CRM, Shopify, and Shopify POS.
• Strong project management knowledge and skills.
• Ability to interpret data and insights and consistently drive customer experience objectives.

If you meet the required qualifications and are interested in this role, please apply today.

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About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

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