Field Sales Representative
- To manage opportunities and issues across the entire range of Downhole solutions and to work alongside Area Operations, Sales, Evaluation Engineering and Optimization Teams;
- To increase the penetration of customer spend with accounts respective to the region across all Downhole product solutions;
- Communicate Downhole objectives, business model, and technologies clearly within the customer organization at primarily the field/rig levels;
- To focus internally within Downhole and with customers to ensure a high degree of communication across a wide range of issues focused on Customer Satisfaction, including on-time delivery, product availability, problem resolution, solution creation and implementation, and process design and redesign;
- Establish a relationship within the Area's strategic customers and become the focal person and advocate between operations, manufacturing, global account management and the Downhole management team;
- Ensure that effective processes are in place that communicate customer needs and delivery of Downhole products and services;
- Responsibility to become an expert in drilling applications and marketing of products & services applicable to applications in the area of coverage;
- Evaluate and provide information on the performance of experimental products, customer complaints, standard product and competitor's products;
- Assist in training and mentoring Sales, Operations, Evaluation Engineering Teams;
- Become an integral part and valuable Leader of the NAM Organization
- Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans and activities;
- Facilitate communication with the Teams to ensure clarity around goals, issues, and opportunities;
- To manage and update Account and Solution Summaries on the Global Accounts and strategic accounts within the Area;
- Focus regular actions on special relationship initiatives that will take the relationship to the next level;
- To work with the Area Sales Team in building strategies to produce results and generate revenue around all Downhole product solutions;
- Maintain consistent communication with Engineer and Sales Management Teams concerning issue resolutions and current status of opportunities;
- Maintain strict confidentiality according to internal policy for Area customers ;
- Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management while always adhering to all HSE requirements;
- Mentor/supervise employees as related to area technical function;
- Monitor tool performance and report trends to product center through periodic reporting or on a case-by-case basis as necessary;
- Manage and coordinate field trials for new tools;
- Manage and coordinate the gathering of competitor's performance data;
- Gather and collect downhole tool market share data information
- Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications;
- Assist in the assembly of case histories and outstanding run reports for internal and external use;
- Promote the technical image of NOV in the local area through membership in industry groups, technical papers and local publications;
- Provide technical applications support to sales through customer visits and Presentations;
- Provide rig site sales assistance.
- MS Office Suite
- This position will require travel as necessary.
- Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management.
- Adheres to all HSE requirements.
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