Assistant Operations Manager - Front Office
- Manage Arrival Center Functions: Oversee the arrival and departure experience, Bell/Valet, PBX, Night Audit, and Transportation.
- Cultivate Positive Culture: Uphold an encouraging culture, fostering inclusivity and engagement among colleagues and guests.
- Thoughtful and Anticipatory Service: Anticipate opportunities to enhance guest and colleague experiences.
- Expense Control: Manage expenses while driving the highest level of customer service.
- Maintain Guest Room Inventory: Handle room assignments and upsell planning.
- Resolve Guest Concerns: Address and resolve guest issues promptly and effectively.
- Colleague Development: Coach and counsel team members and support their respective areas.
- Ensure Proper Staffing Levels: Maintain appropriate staffing levels and scheduling to achieve customer service goals.
- Guest Billing Resolution: Analyze, investigate, and resolve guest billing queries and/or complaints.
- Transportation Oversight: Oversee the transportation operation for the resort and act as a liaison for the resort and our third-party transportation partner
- Conduct Meetings: Lead department meetings and pre-shifts.
- Demonstrate strong communication skills and leadership abilities.
- Must possess a true desire to satisfy the needs of others in a fast-paced environment
- Keen attention to detail and drive to create, implement, and follow through on operational initiatives.
- Effectively interact with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- Minimum of 2 years of Hotel Management experience.
- Service oriented style with professional presentations skills.
- Hotel/Hospitality degree an asset.
- High energy, entrepreneurial spirit, motivational leadership, exceptional customer service, and ability to improve the bottom line.
- Must be proficient in Microsoft Word and Excel.
- Excellent organizational, interpersonal, and administrative skills.
Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
Discounted and Complimentary Hyatt Hotel nights*
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
401K with company match*
Generous Paid Time Off program*
Paid Family Bonding Time and Adoption Assistance*
Complimentary daily colleague meals
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and fitness center *Exact benefit package is contingent on status All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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