Customer Success Engineer

Neara is a high-growth technology company, backed by some of the world’s leading venture capital and private equity investors, including EQT and Partners Group. Neara has developed a software platform that builds sophisticated, engineering-grade 3D digital models of critical infrastructure, delivered under a software-as-a-service model. To date, Neara has primarily focused on modelling electricity grids but is also expanding rapidly into other infrastructure verticals such as telecommunications and rail.

Neara’s software platform has been adopted by infrastructure owners and operators around the world to solve some of the greatest challenges facing the industry. Neara’s platform delivers solutions across the entire asset life cycle, from the design and construction of new networks to access renewable energy generation, to high-value problem statements in asset management, through to the impact of climate change and extreme weather on the reliability and availability of critical commodities such as electricity.

Recognised as one of Time Magazine’s 100 Most Influential Companies of 2024, our vision is to change how the world designs, builds and operates critical infrastructure. After achieving close to 90% market share in Australia and New Zealand, Neara’s primary growth focus is now the Americas, the UK and Europe, where a significant majority of our revenue growth is now derived.

We’re excited to hire our first on-site Customer Success Engineer! This key role will serve as a technical advisor to enterprise-level customers, helping them maximize the value of our platform and uncover new opportunities for growth. You'll work closely with clients to understand their unique technical needs, offer strategic guidance, and identify areas for improvement.

We’re looking for someone with solid technical expertise, strong communication skills, and the ability to build trust with utility professionals. Your contributions will play a crucial role in driving both customer success and business growth.

What You Will Do:

• Partner with customers to deeply understand their business goals and provide tailored technical guidance to maximize the value and capabilities of the Neara platform

• Serve as a trusted technical advisor, helping customers evolve their use cases and apply best practices to maximize long-term value

• Collaborate with Deployment and Customer Success teams to drive growth, streamline processes, and develop scalable technical frameworks

• Design and deliver focused training sessions and workshops aligned with each customer’s goals and workflows

• Lead configuration of customer reports and integration of datasets to ensure alignment with customer priorities

• Identify emerging client needs and strategic opportunities, and share insights with sales teams to inform account growth and planning

Who You Are:

• Strong technical understanding of SaaS platforms and deployments

• Experience with account strategy and client management within a large consulting organization

• Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions

• Strong communication skills, you can explain complex topics clearly

• A proactive problem-solver who thrives on finding creative solutions and empowers others to overcome challenges

• Familiar with utility design systems or physics, with an ability to leverage this knowledge to influence project outcomes

• An engineering degree is a plus, but not essential

What we offer:

• Rare opportunity to work on cutting-edge platform-led products and shape their evolution.

• Competitive compensation package, including equity

• Flexible hours and working arrangements

• Significant opportunity for career development and acceleration

• Excellent PTO, Healthcare and 401K program
  

Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.