Risk Management Assistant Claims

Under general supervision, provides administrative and clerical support to Dallas Area Rapid Transit's (DART) Liability Claims Department in the Risk Management Section.

• Monitors correspondence received from attorneys to obtain necessary information in order to establish claims.
• Records and matches claimant telephone reports with operator reports, police reports and supervisors reports.
• Obtains information from injured parties either in person or on the phone to establish claims.
• Answers telephone assists with maintaining files, records, databases, processing mail outs, performs general office and clerical support activities such as types and edits correspondence, scans documents, memos and reports.
• Copies files involved in litigation, open records requests, subpoenas, etc. Accesses maintenance history in SPEAR to determine DARTs property damage for subrogation.
• Inputs financial data into RMIS, and processes files for the adjusters. Runs and processes liability claim checks. Prepares and distributes monthly reports.
• Collects, sorts and distributes section mail to include identifying film received from Transportation Supervisors of accident scene photographs.
• Maintains message system by tracking staff, answering, screening, and routing incoming calls; if necessary, taking messages; receiving and greeting visitors and guests.
• Codes and enters third party liability accident information into Risk Management Information System (RMIS) and acts as a back up to Subrogation Specialist.
• Scans and attaches all reports on a daily basis.
• Responsible for maintaining off-site records, archives, and coordinate document requests.
• Prepares responses to customer service complaints.
• Other duties as assigned.

• High school or general education diploma (GED) plus one (1) year specialized, vocational, commercial, or technical training.
• Three (3) years administrative and clerical experience in an insurance, risk management, claims department or related field to include six (6) months liability claims exposure. Bilingual - Spanish preferred
• Analytical skill to gather and interpret data in situations where problems are not difficult or complex.
• Written and oral communication skills to effectively communicate with all levels, both inside and outside of DART.
• Proficiency with personal computer (PC) and software applications such as Windows, word processing, spreadsheet, data base; typical office equipment such as copier, calculator, typewriter, facsimile, etc.

job requisition idJR101532