Operations Manager

We are seeking an experienced Operations Manager to lead underground utility inspection, cleaning, testing, and rehabilitation projects. This role oversees field crews, schedules and executes multiple projects, ensures safety and compliance, and maintains strong communication with clients and internal teams. The Operations Manager acts as the primary liaison between field operations, clients, and company leadership.

Key Responsibilities

Project Planning & Management
• Plan, schedule, and coordinate multiple projects, including Hydro Excavation, CCTV Pipe Inspection, Cross Bore Inspection, Mandrel Testing, Vacuum Manhole Testing, Sewer/Storm Pipe Cleaning, Air Pressure Testing, Epoxy Application, and Chemical Grout Injection
• Review plans, specifications, and bid documents to determine scope, materials, labor, and equipment needs
• Develop and maintain detailed project schedules to meet deadlines and deliverables
• Collaborate with clients, engineers, and municipal representatives to resolve technical and logistical challenges

Crew Oversight & Field Operations
• Supervise and support field crews performing inspection, cleaning, and rehabilitation work
• Ensure compliance with company standards and OSHA safety requirements
• Conduct site visits to monitor progress, verify quality, and ensure specification compliance
• Allocate personnel, vehicles, and equipment based on project needs
• Provide training and technical guidance to field staff

Financial Management
• Manage budgets, cost tracking, and overall project profitability
• Approve purchase orders, equipment rentals, and subcontractor invoices
• Prepare project billings, change orders, and supporting documentation
• Monitor job cost reports and implement corrective actions as needed

Client Relations & Reporting
• Serve as the main point of contact for clients and project stakeholders
• Prepare and submit inspection reports, photos, and test results
• Provide consistent project updates to management and clients
• Address client questions and concerns professionally and promptly

Safety & Compliance
• Promote a strong culture of safety across all project sites
• Conduct and document jobsite safety audits and tailgate meetings
• Ensure compliance with OSHA, DOT, and municipal standards
• Maintain certifications, permits, and environmental compliance records

Requirements

Required
• Bachelor’s degree in Construction Management, Civil Engineering, or related field (or equivalent experience)
• Minimum 5 years of project management experience in underground utilities, sewer inspection, or related field
• At least 2 years of hands-on experience with hydro excavation, CCTV inspection, testing, or trenchless rehabilitation
• Strong leadership, communication, and problem-solving skills
• Ability to manage multiple projects and meet deadlines in fast-paced environments
• Proficiency with Microsoft Office, project management tools, and digital inspection systems
• Valid driver’s license with a clean record

Preferred
• NASSCO certifications (PACP/MACP/LACP)
• OSHA 30-Hour and Confined Space Entry certification
• Experience with municipal or DOT contracts
• Background in chemical grouting, epoxy coating, or trenchless rehabilitation

Core Competencies
• Leadership and team management
• Client-focused communication and professionalism
• Budgeting and cost control
• Safety and regulatory compliance
• Strategic planning and organization
• Technical knowledge of underground infrastructure systems

Work Environment
• Blend of office and field-based work
• Regular travel to job sites
• Occasional extended hours or weekend work depending on project demands