CcasS Practice Architect - Google - CCaaS - VoIP (Remote)

Description

As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing, including Offshore Centers in Canada and India. Our model enables us to engage customers beyond staffing when they request greater ownership, capabilities, or methodology, while enhancing client/consultant support.

We partner with progressive leaders to create opportunity, accelerate business transformation, and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full-stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.

At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high-energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and inclusive culture.

Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires:

• The Google CCaaS Practice Architect is responsible for designing, developing, and implementing advanced contact center solutions using Google Cloud’s Contact Center AI (CCAI) platform. This role partners closely with sales, delivery, and technical teams to understand client business needs, create robust solution architectures, and oversee project execution. The Architect provides thought leadership, best practices, and industry insights to help clients optimize operations and customer experience, while ensuring high-quality, efficient support for end users.
• Key Responsibilities
• Solution Architecture & Design: Lead the design and implementation of Google CCaaS voice and digital AI self-service solutions for large, multi-location contact centers. Develop conversation flows, integrate backend systems using APIs, and ensure scalable, secure, and efficient architectures.
• Technical Leadership: Serve as a project lead for Google delivery practice engagements, collaborating with cross-functional teams to deliver complex contact center solutions. Mentor engineers and guide the development of reusable intellectual property for future projects.
• Integration & Development: Build and configure Dialogflow agents, intents, and fulfillment logic. Integrate Google CCaaS with CRM, WFM, and other enterprise systems. Oversee API documentation and ensure seamless system interoperability.
• Optimization & Reporting: Monitor system performance, create dashboards, and implement enhancements to ensure scalability and meet evolving business needs. Support quality assurance, user acceptance testing, and continuous improvement initiatives.
• Client Engagement: Interface directly with clients to define requirements, present solutions, and guide them through digital transformation journeys. Provide coaching and support to ensure successful adoption and value realization.
• Best Practices & Compliance: Ensure solutions adhere to organizational policies, data security standards, and compliance requirements. Capture and refine best practices for delivery improvements.

Qualifications

• 5+ years in contact center technologies, including CCaaS, IVR, ACD, and CRM integration.
• 3+ years of software development experience; 2+ years of hands-on experience with Google CCaaS/CCAI or similar platforms; experience with enterprise-level CCaaS architecture and large-scale implementations.
• Proficiency in programming languages such as Python, Java, or JavaScript; experience with Google Cloud Platform services (IAM, Storage, Networking, Cloud Run, Dialogflow CX); familiarity with conversational AI, Agent Assist, and API integrations.

Certifications:

Google Cloud Platform (GCP) certifications and/or badges preferred. Industry certifications in contact center or cloud technologies are a plus.

Key Attributes:

• Tech-savvy and able to quickly learn and evaluate new cloud and contact center technologies.

• Strong analytical and problem-solving skills, with sound judgment in complex situations.

• Excellent communication and executive storytelling skills; able to influence technical and business stakeholders.

• Proven ability to lead cross-functional teams and mentor engineers/consultants.

• Comfortable managing multiple concurrent initiatives in a fast-paced, client-facing environment.

• Strong customer focus and bias for measurable business outcomes.

Skills

Architecture, Cloud, Python

Experience Level

Intermediate Level

This is a Permanent position based out of Dallas, TX.

The pay range for this position is $128000.00 - $192000.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave

This is a fully remote position.

This position is anticipated to close on Jan 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.