Customer Support Specialist

About Aloha

We’re proud to say that Aloha has been on the INC 5000 list for five consecutive years (2020-2024) We’re a leading SaaS health-tech company dedicated to providing innovative solutions that elevate the patient experience for healthcare providers. Our mission is to drive growth and advance innovation in the healthcare industry, and we’re on the lookout for passionate and driven team members to join our awesome team.

We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us?

Starting Pay: $25/hour with performance-based increases up to $34/hour

Please note this is an on-site position in our McKinney office Monday-Friday

to Meet our Team!

Responsibilities & Requirements:

As a Customer Support Specialist, you will provide top-shelf customer service to all clients, handle inbound/outbound calls, live chats, and emails, maintain account tasks and keep DETAILED records, and work with the Leadership team to share insights for efficiency, productivity, and improving our customer experience.

Requirements:

• You’re a complex problem solver/outside-the-box thinker, especially with tech!
• MUST Previous Customer Support experience in a ticketing setting (inbound calls, emails, chats).
• CRM experience such as Salesforce or Hubspot
• You love talking to people and are comfortable/personable on the phone
• You can be self-sufficient but you’re also a team player
• You’re an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments
• You love feedback and you’re always looking to reach new heights
• You’re driven and the opportunity to grow outside your comfort zone excites you!

Good to have, but not required

• Previous Medical Office/Insurance Industry experience

Perks

• Weekly In-House Chiropractic Care
• 4 Company Provided Lunches per week
• Regular Company Outings/Team Bonding Events
• Full Medical, Dental, and Vision Health Benefits
• Short-term disability
• Matching 401(k) up to 4%
• Flexible Vacation & Paid Time Off

Do you have what it takes? Apply now!

If you REALLY want to stand out, message Adam on LinkedIn 3 reasons why you'd be a good fit. Ne sure to include your customer support and CRM experience

Review Wave provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.