AV Service Coordinator

Location: Dallas, TX
Job Type: Full Time

Company Overview

We are partnering with a leading integration and security firm specializing in high-design, high-performance smart home and commercial technology solutions. Their projects range from luxury residential installations to complex commercial integrations, providing cutting-edge solutions in Audio, Video, Lighting, Shading, Security, and Automation.

Their expertise is built on a design-first approach, ensuring that their systems are not only high-performing but also intuitive and easy to use. They work with discerning homeowners, architects, builders, designers, and business owners who demand excellence in both technology and aesthetics. They are a true full-service custom integrator, tailoring every system to the specific needs of each project.

With an unmatched commitment to quality and service, their team is composed of industry-leading experts who meticulously test and curate the best technology solutions available. They don’t just install smart devices; they design intelligent, seamless experiences that enhance everyday life.

Why Join Us?

• Commitment to Excellence: They take pride in delivering exceptional service and innovative technology solutions, ensuring a seamless experience for our clients.
• Team-Driven Environment: Their team is collaborative, supportive, and dedicated, ensuring that everyone has the tools and resources needed to succeed.
• Opportunity for Growth: As they continue to expand, they offer clear career paths and professional development to help employees advance within the company.
• Hands-On Leadership: Work closely with industry experts and company leadership who have a deep understanding of both technology and business operations.
• Customer-Centric Approach: They prioritize quality service and long-term client relationships, making this an ideal environment for someone who values both technical excellence and customer satisfaction.
• Team Camaraderie & Shared Interests: Build strong relationships with colleagues through team outings like truck shows, and other shared activities outside of work. While participation is optional, the culture fosters genuine connections and a sense of community beyond the office.

Job Overview

The Service Coordinator plays a crucial role in ensuring the smooth operation of customer service and technician scheduling. This role requires a proactive, detail-oriented professional who can efficiently manage service requests, technician schedules, and client interactions. The ideal candidate thrives in a fast-paced, client-facing environment and has a strong ability to problem-solve and maintain high service standards.

Responsibilities

• Scheduling & Dispatching: Coordinate technicians' schedules to ensure timely service and maximum efficiency.
• Client Support: Serve as the main point of contact for clients requiring service, troubleshooting issues remotely when possible.
• Billing & Collections: Manage service department invoicing, billing, and collections, ensuring accuracy and timely follow-ups on outstanding payments.
• Technical Troubleshooting: Assist with diagnosing and resolving issues related to Control4, networking, video switching, audio distribution, and home automation to ensure seamless system performance.
• Workflow Optimization: Assist in developing and improving operational processes to increase efficiency and customer satisfaction.
• Inventory Coordination: Work with the warehouse team to ensure that all necessary equipment is available for upcoming jobs.
• Quality Control: Monitor service performance and client feedback to maintain high standards of service delivery.

Qualifications

• Industry Experience: Background in AV, security, automation, or technology integration.
• Strong Organization & Attention to Detail: Ability to manage multiple service requests and technician schedules with precision.
• Excellent Communication Skills: Comfortable working with clients and technicians to ensure seamless service coordination.
• Problem-Solving Ability: Able to troubleshoot service issues and escalate when necessary.
• Proactive & Team-Oriented: Ability to work collaboratively in a fast-paced, high-demand environment.

Benefits

• PTO and company holidays
• Health, dental, and vision insurance
• Company-provided equipment
• Opportunities for career growth and professional development

Compensation

• $55,000 - $72,000 based on experience