BUSINESS ANALYST

Job Responsibilities:

• Data Entry: The role involves significant data entry tasks, handling utility outreach, and prioritizing incoming customer requests, including bill inquiries and payment escalations.
• Attention to Detail: Accuracy in handling customer requests and payments is crucial due to the heavy data entry nature of the role.
• Analytical Skills: Strong analytical skills are needed to audit work, collaborate with internal teams, and provide feedback for process improvements.
• Customer Service: Good customer service experience is essential for interacting with both internal and external stakeholders, including utilities and customers.
• Meeting Metrics: The candidate must meet weekly metrics and deadlines, ensuring timely onboarding of customers onto the platform.
• Work Arrangement: The position is primarily remote with occasional office visits for scheduled meetings.
• Candidate Background: The role is open to entry-level candidates with one to three years of work experience and a bachelor's degree. Candidates with customer care experience, analytical skills, and the ability to collaborate and provide feedback have historically been successful in this role.
• Resume Evaluation: Resumes should highlight experience working with customers, collaboration with other teams, and detail-oriented roles.
• Interview Process: The interview process includes a glider assessment followed by a virtual panel interview with Mary and two other team leaders. Interviews are expected to be scheduled the week following the resume review process.
• Contract Extension: There is a possibility for the contract to extend up to two years, and candidates can apply for open opportunities within the company.
• Excel Proficiency: Intermediate proficiency in Microsoft Excel is required, but advanced skills like V-lookups and macros are not necessary.
• Equipment Provision: The company will provide a laptop and headset, but candidates need to have their own monitors if they require multiple screens.

Skills:

• Data Entry
• Customer Service
• Excel

Education/Experience:

• High School.