Foreclosure Supervisor
- Supervises daily operations of Foreclosure Associates, ensuring compliance with department policies and procedures, applicable government and investor guidelines and ensuring that borrower inquiries, disputes and complaints are handled within specified timelines and CFPB Guidelines;
- Coordinates work activities to achieve the volume expected to meet operational requirements;
- Provides support to the team for questions and training;
- Ensure staff are knowledgeable of Foreclosure requirements
- Monitor Foreclosure sale dates are met and Foreclosure bid amounts are correct;
- Works with senior management to ensure all compliance standards are met;
- Works with employees to define goals and meet monthly to discuss progress;
- Performs employee reviews;
- Develops, reviews, maintains and improves Foreclosure workflow management;
- Completes status reporting to senior management;
- Works with senior management to identify, define and implement process changes;
- Assures all Foreclosure SLA's are met;
- Updates and maintains policies and procedures
- Performs oversight of all Foreclosure vendors;
- Responsible for the alignment, supervision, hiring, mentoring, and coaching of the Foreclosure staff
- Completes audit requests from internal auditors, QA or QC personnel;
- Fully complies with all applicable mortgage industry laws, rules, regulations and investor requirements and CFPB Servicing Guidelines.
- Ensure all breach letters are mailed timely and in compliance with state and investor requirements.
- Oversee FC referral activity to facilitate timely and accurate referrals are completed.
- Bachelor's Degree or combination of education and experience that provides the necessary skills and knowledge to perform the essential job functions;
- The ideal candidate should have (4+) years' experience in Foreclosure;
- Minimum (2) years of supervisory experience
- Ability to work a schedule that includes some weekends;
- Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry;
- Knowledge of MSP, with at least (2) years recent experience working with MSP;
- Bilingual (English/Spanish) a plus.
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