Patient Financial Associate

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Department: Imaging Services-Support Services Status: Full-time, 40 hours per week Schedule: Monday-Friday, Day Shift

Job Summary:

Responsible for inpatient and outpatient registration activities, which include assessing the patient's financial status, identifying and obtaining a source of payment and gathering sufficient information to facilitate reimbursement, ensuring the notification is accurate and complete, and interfacing with insurers and members of the health care team.

Requires proficient and professional encounters with other departments, insurance companies, third-party administrators, physician offices, and associates to input correct patient demographics and insurance information, verify eligibility, and identify and obtain referral and authorization needs to ensure a seamless revenue cycle process.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Initiates and receives phone calls from patients (some transferred from clinical Departments) aimed at accurately completing insurance FSC/Plan information at the patient registration and visit levels of the billing system, including Alternate Insurance information on the Appointment Data Form if appropriate.
• Tracks and maintains referral and preauthorization records for all patients and ensures that authorizations are obtained, updated, and recorded in a timely manner, such that patient care is not inappropriately delayed and that denials are minimized.
• Provides complete pre-authorization, insurance verification, and basic benefits information on all outpatient registration accounts for patients utilizing the Medical Center's clinical systems.
• Performs duties pertaining to registration to include the use of GE Centricity Business/IDX and its supporting eligibility software programs to ensure accurate registration and capture of authorization/referral information for both IDX and SMS Invision.
• Updates patient demographic and insurance information; Maintains Department standards in terms of accounts accessed & accuracy rates.
• Provides benefit coordination for patients in order to properly instruct when services will or will not be covered by insurance and whether any co-payments or deductibles will be due at the point of service. Refers some cases to the proper department for Financial Assistance assessment prior to treatment.
• Corrects accounts that have erroneous registration information and ensures that all associated claims have the correct financial classification so that timely and accurate claim submission occurs, thus facilitating successful revenue cycle processes.

Qualifications:

• High School Diploma or GED required, Associate's Degree preferred
• Customer Service experience required
• Hospital or physician registration, insurance verification and/or medical billing required

Why MedStar Health? At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.