Customer Support Representative

Who are we?

iClassPro is the world’s leading class management software solution for children’s activity centers. Our goal is to solve the dilemma most every business owner in the industry experiences — how to spend less time running a gym, swim, dance or cheer business and get back to coaching, teaching and supporting their mission. Today, we’re proud to serve thousands of these businesses around the world with quality-driven software that helps them operate more efficiently, earn more revenue and drive future success. Also, we have made the prestigious Inc. 5000 list of fastest-growing private companies in 2023 and 2024.

We distinguish ourselves through our Core Values. More than just words, they are the essential parts of our character that constantly take iClassPro to the next level. Do you have the qualities that it takes to work at iClassPro?

• Commitment to Excellence
• Commitment to Customer Service
• Solutions Focused
• A Spirit of Teamwork and Collaboration
• Taking Ownership

What will you be doing in the role?

• Responding to customer inquiries via phone calls, emails, and live chats
• Providing exceptional customer service by promptly addressing customer concerns and resolving issues
• Assisting customers with product navigation, troubleshooting, and problem-solving
• Collaborating with other team members and departments to resolve complex customer issues
• Documenting customer interactions and maintaining accurate records

Who are we looking for?

• Passion for providing excellent customer service
• Someone who thrives in a fast-paced environment
• Two years prior experience in customer support
• Excellent communication skills, both written and verbal
• Strong technical problem-solving abilities
• Ability to remain calm and professional in challenging situations
• Attention to detail and strong organizational skills
• Experience with help desk software or CRM systems is a plus
• Ability to work flexible hours including evenings and Saturdays

What does iClassPro offer?

• An amazing work culture that provides growth for our people
• Wonderful Paid Time Off for your life balance
• Excellent variety of health benefits for your well being
• Paid life insurance policy
• 401(k) match
• Company events that we provide for our staff to enjoy

iClassPro is an Equal Opportunity Employer.

Applicants must be authorized to work for Any employer in the U.S. We will not sponsor or take over sponsorship of an employment visa for this position.

E-Verify is used to verify authorization to work in the U.S.