Title Express General Manager
- Strong leadership experience with ability to attract, recruit, develop and retain a diverse, high performing team that meets departmental and state guidelines and expectations
- Create a highly engaged team environment that drives execution, innovation, productivity, and future leaders
- Ability to manage and navigate a virtual call-center environment consisting of both incoming and outgoing calls
- Proactively oversees performance of managers and staff to quickly identify and address all opportunities, and take appropriate action
- Set goals and ensure that each employee is leveraging the tools provided to them to achieve continual success
- Must immediately raise any concerns that could negatively impact the department, the employees, and/or customers up to the Senior Operations Manager
- Ability to hold staff consistently accountable with unbiased fairness to help drive performance
- Possesses a prominent level of integrity in all interactions and decision making
- Embodies the company's mission, vision, values, and culture
- Must remain within compliance guidelines for any System Quality Reviews, and Field Quality Reviews
- Manages team through an innovative, creative, inspirational leadership style
- Ability to communicate with all levels of leadership throughout the organization with professionalism both written and verbal
- Be prepared to support local or non-local CAT events throughout the year
- Any other duties assigned by Senior Operations Manager or a member of upper Management REQUIREMENTS SKILLS & EXPERIENCE
- Minimum of three years' experience as an operations Manager
- Ability to solve complex problems and issues, utilizing strong analytical skills
- Ability to develop, recommend and implement plans for continuous process improvement
- Exceptional customer service skills and experience
- Knowledge of vehicle title processing and state requirements
- Experience managing fully remote and/or hybrid teams
- Proficient in all areas of Microsoft Office
- Minimum of one year call center experience
- Experience working with financial institutions
- Ability to accurately and quickly generate and assess reporting data
- Successfully leading large teams up to 100+ including hourly and salaried employees
- Bi-lingual
- Bachelor's Degree in associated field
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