CPI Router Admin Asst II

: CPI Router Admin Asst II This role works Monday through Friday from 8 to 5 is housed at 9460 Harwin Road Houston TX 77036. The Department of Family and Protective Services (DFPS) CPS Investigations Router performs routine administrative and technical program assistance work for the Child Protective Investigations (CPI) Division. Serves as the primary point of contact for receiving, reviewing and routing all intakes received from the Statewide Intake (SWI) abuse and neglect reporting department for their area and region of responsibility in accordance with established timeframes and case priority level. Reviews assigned priority level, and routes intakes accordingly to ensure the assigned caseworker receives the intake assignment within required policy timeframes. Ensures all intakes requiring immediate attention and response are routed accordingly to appropriate caseworker or designated unit point of contact. Prepares and disseminates CPI program information, maintains case filing systems and routing records, generates recurring and ad-hoc reports and responds to routing inquiries. Provides information and records to regional and division leadership, participates in evaluation of current routing processes, and responds to requests for program information as requested. Responds to inquiries and provides guidance regarding routing policies and procedures. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Performs other duties as assigned. Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Serves as the primary point of contact for receiving, reviewing and routing all intakes received from the Statewide Intake (SWI) abuse and neglect reporting department for their area and region of responsibility in accordance with established timeframes and case priority level. Reviews every intake that is received for the assigned area and region, and routes all Sexual Abuse and Alternative Response cases to the appropriate units. Routes all cases within the area/region in accordance with established timeframes and case priority level. Reviews intakes received to determine if there is an active investigation, and identifies and alerts the primary assigned caseworker and supervisor of the new report. Serves as the primary point of contact for SWI intake on all cases requiring immediate assignment and caseworker assistance. Ensures that high priority call-outs are assigned in accordance with established routing timeframes to ensure immediate assignment to a caseworker for expedited response. (35%) Prepares and disseminates CPI program information, maintains case filing systems and routing records, generates recurring and ad-hoc reports and responds to routing inquiries. Receives and responds to all calls and emails regarding routing issues, and provides updates and reports to CPI staff and management regarding routing status, issues and numbers of case - assignable staff. Responds to inquiries and provides guidance regarding routing policies and procedures. Participates in meetings with regional CPI leadership to evaluate routing issues and concerns, and participates in discussions regarding routing policies and processes with other regional areas across the state as appropriate. (30%) Provides assistance to other program administrative support staff with compiling, organizing, tracking and monitoring various types of information, including but not limited to agency Random Moment Time Studies (RMTS), and monitoring the area/regional courtesy e-mail mailbox to ensure all courtesy requests are assigned in accordance with established timeframes. (20%) Assists caseworkers with data entry functions and case-related inquiries, including Texas Integrated Eligibility Redesign System (TIERS) checks, data entry of criminal history background check requests, preparing case files for all newly received investigations, answering and routing incoming calls and distributing mail. Performs other duties as assigned. (15%) Knowledge Skills Abilities: Knowledge of modern office and administrative practices and procedures.

• Knowledge of relevant programs, policies and procedures.
• Skill in using a computer, software and all standard office equipment.
• Skill in using Microsoft Works, MS Office or Windows environment.
• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communication.
• Skill in working in an office supporting several staff members.
• Ability to interact with all levels of staff.
• Ability to work independently in a fast-paced environment.
• Ability to effectively handle multiple assignments in a dynamic environment.
• Ability to work with confidential information.
• Ability to operate basic office equipment such as fax, copier, projector, calculators and other standard office equipment.
• Ability to communicate in a courteous and professional manner.
• Ability to take initiative and make sound judgments.

Registration or Licensure Requirements: NA Initial Selection Criteria:

• Graduation from high school or equivalent.
• Two year full time administrative support, general office, clerical, secretarial, or Texas Department of Family and Protective Services experience.
• Experience with Microsoft Office to include Excel

Additional Information: Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas. Bilingual applicants (SPANISH/ENGLISH) are encouraged to apply. Bilingual applicants selected for this position may qualify for an increase at the point of hire after successfully passing a bilingual skills test. (The applicant will need to be fluent in writing/speaking in Spanish in order to receive the salary increase). Interview Requirements: Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. MOS Code: Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 42A, YN, 0111, 3A1X1. For more information see the Texas State Auditor's Military Crosswalk here.

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.