IT Support Technician (IB3)
Business Unit: CESBG
Job Classification: Non-Exempt Job Summary: The IT Helpdesk Technician will be the first point of contact for all IT-related issues,
providing prompt, courteous, and effective technical support to internal users. You'll be
responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards. RESPONSIBILITIES
- First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
- Troubleshooting & Resolution : Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
- System & Application Support: Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
- User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
- Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
- Documentation & Knowledge Base : Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
- Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
- IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practice
- 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
- Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
- Familiarity with Active Directory for user and computer management, including password resets and group policy basics and backups
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
- Strong interpersonal skills and a highly customer-service-oriented approach.
- Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
- Self-motivated with a strong desire to learn and adapt to new technologies and processes
- Associate's degree in information technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Our company is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.
Recommended Jobs
Scooter Driver
Job Description: Scooter Driver Scooter Drivers prime duties is to operate pallet jacks to move items from one place to another. Assist with loading and unloading activities along with ensuring …
Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Part Time
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving…
Sr. ADA Partner
What To Expect Tesla is seeking a highly motivated, detail-oriented, analytical, innovative, and customer-focused individual to join our dynamic Accommodations team. The Sr. ADA Partner position w…
Primary Care Doctor- WellMed Medical Group - Harlingen, TX
Shape the Future of Healthcare with WellMed – A Partner of the Optum Network Are you ready to practice medicine the way it was meant to be—patient-centered, team-supported, and purpose-driven? At …
Kitchen - Prep Cook
KNOWLEDGE: You will be expected to learn the following during the training process: Thoroughly understand and perform all duties assigned to you by your management team. Thoroughly understand an…
Front Desk/Patient Services
The dental receptionist is the first contact point for patients and visitors to our office. At all times, the receptionist should command a professional, friendly, and polite manner. As a part of the…
Administrative Assistant
This position is at mayo behavioral health The selection process will be fully managed by mayo behavioral health. This opportunity is available in New York City, Los Angeles, Chicago, Houston, …
Courier (Non-DOT) - Rural/Residential (C)-1
Driver / operator of company vehicles, providing courteous and efficient delivery of packages and providing related customer service functions. Performs other duties as assigned. Minimum Education…