Receptionist

This is an entry-level position with opportunity for growth! It is best suited for a people-person

who loves dogs. Overall, it requires excellent written and verbal communication skills, sales

skills, precise attention to detail, organization, and the ability to multitask in a fast-paced

environment.

Our Front Desk/Client Service Associate is the welcoming face of DOG CAMP providing

exceptional client care and service. The position plays a crucial role in creating a positive,

friendly, warm, as well as professional environment for both pet parents and their pet

companions. This position is fast-paced and requires a diverse skill set including customer

service, communications, pet handling, sales, office operations, as well as some kennel

operations.

QUALIFICATIONS:

 Degree or some college, preferred

 Must love dogs and have or be willing to quickly learn basic knowledge of pet care and

handling.

 One year of front-line customer service experience (sales, serving, or front desk)

 Previous administrative or office experience

 Ability to multitask with ease and efficiency

 Great time management and organizational skills

 Excellent verbal and written communication skills required

 Basic computer skills and scheduling software

 Great attention to detail and accuracy

 Self-motivated, independent worker

 Proven ability to follow instructions and learn new skills

 Ability to work in a team environment

 Demonstrated flexibility and proven coping skills

DUTIES/RESPONSIBILITIES

 Client Reception: Provide impeccable customer service. You will ensure that each

customer and Camper is courteously greeted in a timely, warm and friendly manner

always mindful of our mission to develop and maintain strong relationships; Greet

clients and Campers by name.

 Reservations/Scheduling: Schedule grooming and pet assessment appointments, make

daycare and boarding reservations; Ensure accurate and efficient booking; Manage

waitlist

 Upselling: Have full knowledge of all Dog Camp services offered and upsell enrichment

and add-ons when making reservations.

 Client Inquiries: Answer phone calls, texts, emails and online inquiries addressing all

client inquiries, providing information, guidance, and assistance as needed.

 Check-Ins and Check-Outs: Utilizing our software (Gingr), facilitate smooth check-in and

check-out process for parents, and Campers. Ensuring all necessary information is

collected and recorded with precision and accuracy at check-in and all is properly

accounted for at check-out.

 Payment Processing: Handle payments, invoices, and billing inquiries accurately and

with professional diplomacy.

 Pet Records: Obtain, maintain and update pet records and client information.

 Client Communication: Effectively communicate appointment reminders and updates;

Respond promptly and troubleshoot any customer relations issues.

 Client Review Responses: Respond to client feedback and reviews in a timely, gracious,

and courteous manner.

 Office Operations: Answer phone calls and texts; Retrieve and address voicemail

messages; Read and answer emails; Manage inventory; Print run cards, grooming

sheets, med sheets, etc; Maintain employee records; Update office calendar; Keep

office operatings running smoothly and efficiently

 Office Maintenance: Ensure the reception area, restroom, and break rooms are

impeccably clean, orderly, appropriately stocked, and free of odor.

 Kennel Operations: Monitor inventories, notifying manger when supplies are low;

Ensure supplies are restocked; Receive and unpack all Amazon deliveries; Complete

Kennel “set ups”; List and communicate tasks and needed repairs to handyman; Assist

with occasional special events, meetings, etc.

 Team Collaboration: Collaborate with other team members to ensure a seamless and

efficient workflow; Interact and communicate closely with staff to ensure client and pet

needs and concerns are understood & addressed.

 Pet Handling: Occasionally assist with handling and managing pets as needed.

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