Direct to Patient Specialist I

Job Summary:

Provides inside sales of Inogen products to oxygen patients through outgoing and incoming phone and email contact. Generates new business from incoming multi-media lead sources. Fields technical product questions and assures that customer's needs are expeditiously addressed. Operates in collaboration with other Patient Sales Specialists to achieve corporate sales objectives. Works to increase marketplace adoption of Inogen products, while exceeding customer expectations and providing a consistently high level of compliance, service, and professionalism.

Responsibilities (Specific tasks, duties, essential functions of the job)

Level I

• Build trust with patients by understanding their diverse needs for respiratory care and our products
• Take initiative to organize incoming leads, create strategic call plans, implement calls, and transition sales leads actively
• Demonstrate a responsive pattern by responding to incoming patient calls, emails, and requests for information
• Work with teammates to transition leads to Durable Medical Equipment provider partners
• Accurately and consistently record customer information, activities, suggested improvements, problems you fixed, and updates in our CRM system to reflect your performance metrics
• Ensure timely and accurate entering of sales orders, processing of credit card payments and the execution of leasing docs and pricing approvals
• Strives to routinely meet or exceed goals for call volume, create meaningful connections with patients, and meet service, delivery and cash sales targets
• The basics: Show up ready to work (maintain regular and punctual attendance), do the right things (comply with all company policies and procedures), and help out your colleagues (assist with any other duties as assigned).

Level II

• All responsibilities listed above.
• Qualify and transact Medicare and other rental sales

Level II

• All responsibilities listed above.
• Support peers through special projects and/or mentoring as assigned

Knowledge, Skills, and Abilities

• Excellent oral and written communication skills required
• Attention to detail
• Solutions-oriented problem solver
• Impeccable phone etiquette
• Must have proven track record of successful team participation as well as ability to work independently and self-start
• Must self-motivate and deliver results with limited oversight
• Must be motivated to achieve results based upon earnings opportunity

Qualifications (Experience and Education

Level I

• Associate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
• 1-3 years sales/customer service experience, preferred.
• Intermediate knowledge/proficiency in Microsoft Office, required.

Level II

• Associate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
• 1-3 years sales/customer service experience, preferred.
• Intermediate knowledge/proficiency in Microsoft Office, required.

• Demonstrated mastery of Level I role through compliance and performance with a minimum of 90 days at or above 80% goal achievement without a serious or pattern of compliance violations.
• Successful completion of Level II training including Medicare/Rental Sales Training

Level III

• Associate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
• 1-3 years sales/customer service experience, preferred.
• Intermediate knowledge/proficiency in Microsoft Office, required.

• Demonstrated mastery of Level II role through compliance and performance.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Inogen assesses market data to ensure a competitive compensation package for our employees. The hourly rate for this position is expected to be between $23.00 and $25.00 hourly. However, actual compensation if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location. Our Benefits and Rewards: In addition to the expected base salary, this role is eligible to participate in Inogen’s annual performance bonus incentive plan, highly competitive and company-sponsored benefits, and wellbeing programs rooted in our strong culture of excellence. As a valued member of our team, Inogen provides health, dental, and vision insurance, 401(k) plan plus employer contribution and match, and generous paid leaves such as vacation and sick leave, including paid volunteer time, that can support you and your family through moments that matter. Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.