Customer Service Specialist

Metrix IT Solutions INC
Houston, TX

Job Description:

  • Job Responsibilities:
    • Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
    • Manage customer accounts and ensure accuracy in billing and delivery information.
    • Utilize communication skills to build strong relationships with customers and address their needs effectively.
    • Collaborate with internal teams to ensure customer satisfaction and resolve any escalated issues.
    • Maintain accurate records of customer interactions and transactions.
    • Stay up to date on product knowledge and industry trends to provide accurate information to customers.
  • Essential Qualifications:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work effectively in a fast-paced environment.
    • Proficiency in using customer service software and platforms.
    • High school diploma or equivalent required.
  • Desired Experience:
    • Minimum of 1-2 years of experience in customer service roles.
    • Experience in handling customer complaints and resolving issues.
  • Salary & Benefits:
    • Minimum Salary: $45,000 per year
    • Maximum Salary: $120,000 per year
    • Benefits: 100% Satisfaction Guarantee, opportunity for growth and advancement, health insurance, retirement plan, and paid time off.
Posted 2025-08-23

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