Portals and Communications Administrator

Job Description

Job Description

A DAY IN THE LIFE OF A PORTALS AND COMMUNICATIONS ADMINISTRATOR

Start your day as the Portals and Communications Administrator (PACA) at First Onsite by facilitating effective communication through the portal and demonstrating your commitment to our valued customers! Customer satisfaction is at the core of every decision and behavior as you solve issues and address inquiries promptly and efficiently. With a customer-focused mindset, you listen attentively to clients, understanding the purpose of their communication and providing accurate responses to their questions. You rise to the challenge of working in a 24/7 operation, adapting to day, swing, or night shifts as required.

As a detail-oriented and efficient professional, you work diligently to meet the key performance indicator (KPI) goals set by management and ensure that the service we provide to our clients is of the highest quality. Organizing and reviewing data from various sources and an assortment of administrative and reporting activities are part of your routine, providing you with valuable insight to make informed decisions while maintain records as you support a seamless operation. Your feedback and suggestions contribute to continuous improvements in our processes and service delivery, and your proactive communication with internal staff guarantees strict compliance with SOPs, ensuring client needs are met.

QUALIFICATIONS

• Two or more years of experience in customer service 
• Intermediate skillset with desktop computer system and multiple screens  
• Intermediate data entry and typing skills 

First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Third party resume submissions not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.

Subject to Federal, State and Local laws, regulations and/or ordinances, applicant must be able to pass Background Check and Pre-employment Drug Screen.