Customer Success Manager

Job Description

Job Description

Customer Success Manager

Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power differentiated, simplified customer experiences. The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, driving adoption and outcomes leading to renewals, expansion, advocacy, and solution growth opportunities. The ideal candidate will be genuinely curious about customers’ needs, have a strong technical background.

Customer Success Manager Job Description

• Harness your passion for human connection and tech expertise to create transformative experiences.
• Engage in complex technical discussions to unravel customer challenges and craft elegant solutions.
• Showcase the capabilities of our products and how they can solve customer problems.
• Develop and maintain strong relationships with customers and proactively identify opportunities for growth and expansion, acting as their primary point of contact and trusted advisor.
• Monitor and analyze customer health metrics and develop action plans to address areas of concern.
• Complete sales transactions and maintain records.
• Help the sales team to acquire new customers.
• Maintain punctuality and adherence to assigned work schedules to ensure optimal coverage for customer service inquiries.
• Provide general admin support.

Customer Success Manager Requirements:

• Must be local to the Dallas area
• Strong computer skills
• Must possess a customer-oriented attitude, excellent communication, and presentation skills
• Must have good problem-solving aptitude and the ability to work well with teams
• Must possess meticulous planning and execution skills
• Applicants should be comfortable working in a fast-paced environment
• Must be able to efficiently process sales and customer upgrades

Customer Success Manager Work History and Educational Requirements

• Bachelor’s degree in business, marketing, or related field is preferred
• Previous experience in a customer service or customer facing role
• Must be proactive, persistent, and assertive, and demonstrate a high level of commitment
• Able to maintain a professional and welcoming demeanor throughout all customer interactions

Please submit your résumé to apply to become our newest Customer Success Manager!