Operations Support Associate

A-1 Locksmith
Carrollton, TX

Unlock Your Career with A-1 Locksmith!
Since 1949, A-1 Locksmith has been family-owned and operated, proudly serving our community with trust, reliability, and top-notch service. With an A+ BBB rating and a reputation built on excellence, we’re looking for passionate and dedicated individuals to join our team as Service Support Representatives .

If you’re eager to learn, grow, and be part of a company where your contributions truly matter, this is your chance to step into a rewarding career with a team that feels like family.

Responsibilities

  • Act as the first point of contact for customers, addressing their needs and concerns with respect and empathy
  • Answer phone calls in a timely and consistent manner
  • Manage email inboxes and provide online chat support
  • Create jobs, estimates, and quotes for customers
  • Develop and maintain knowledge of product information and pricing
  • Communicate effectively with our Dispatch team and Locksmith technicians
  • Transfer calls when necessary and provide the highest quality of customer service
  • ON SITE POSITION

Qualifications

  • High school diploma or equivalent
  • Availability to work morning/afternoon/evening shifts and Saturdays
  • Ability to handle a fast-paced environment with minimal supervision
  • Proficient computer skills, including experience with Microsoft Office and Google Software
  • Strong multitasking and detail-oriented abilities
  • Professional composure under all circumstances
  • Eagerness to learn and grow within the company
  • Spanish language skills are a plus but not required

Benefits

  • Great work culture and team-oriented environment
  • Two days off per week guaranteed, closed Sundays and holidays
  • Health, Vision, and Dental options for full-time employees
  • Overtime opportunities
  • Unlimited opportunity for growth within the company
  • 90-day review and annual reviews

Starting pay depends on experience.

If this sounds like a good fit for you, we'd love to hear from you!

Posted 2025-07-31

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